Operations Team Lead

cortina; Washington (District of Columbia); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

FSA

HSA

Life Insurance

Disability Insurance

401(k)

Flexible PTO

Parental Leave

Federal Holidays

Donation Matching

Professional Development

Job summary

Cortina is seeking an Onsite Manager / Team Lead to oversee contractor personnel supporting the United States Border Patrol. This role will supervise up to nine administrative and operations staff and serve as the primary contractor liaison to the COR, ensuring timely, professional service delivery.

The Team Lead coordinates daily activities, adapts to shifting priorities across branches, and provides guidance while maintaining DHS/CBP/USBP procedures in a federal environment.

Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum of 5 years of relevant professional experience, including at least 2 years in a supervisory or management capacity.
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, and data reporting tools such as Power BI.
• Ability to obtain and retain a CBP Background Investigation (BI).
• Excellent customer service and written/verbal communication skills.

Responsibilities

• Supervise contractor personnel, coordinate assignments, monitor workloads, and ensure work meets established requirements and deadlines.
• Serve as the primary point of contact for the COR and SPAD leadership regarding contractor staffing, performance, priorities, and issue resolution.
• Coordinate personnel reassignments with company management, the COR, and SPAD leadership as operational needs change.
• Oversee administrative support services, including office operations and logistics, document and data management, meeting and executive support, SharePoint administration, routine reporting and analysis, and human resources support.
• Coordinate short-term and quick-response requests, including presentation development, basic graphic design, meeting facilitation, and other project-based support.
• Provide guidance and feedback to team members, address performance concerns, and promote responsive customer service.
• Track assignments, prepare status updates, and communicate progress, challenges, and resource needs to government stakeholders.
• Ensure contractor personnel follow established DHS, CBP, and USBP procedures and collaborate effectively with government staff in a federal law enforcement environment.

Skills

Customer service

Communication

Leadership

Education

Bachelor’s degree

Tools

Microsoft Word

Excel

PowerPoint

SharePoint

Power BI

Job description

About Us

Be a part of a winning team that provides technical solutions with integrity. Cortina is a government contractor providing technical professional services. But we are so much more than that! For approximately every three employees brought on to support the government, we hire an individual from an under-resourced, developing community and train them to enter the professional job market.

Cortina is very proud of the reach-back it offers to the local community. Not only that, we LOVE our employees and do all we can to ensure they have a great work experience. Come join a company that believes in being a part of something bigger than themselves!

Location: Washington, DC - Onsite
Estimated Salary Range: $95,000-$115,000

Position Overview

Cortina is seeking an Onsite Manager / Team Lead to oversee contractor personnel supporting the United States Border Patrol (USBP). This individual will supervise up to nine administrative and operations support professionals and serve as the primary contractor liaison to the Contracting Officer’s Representative (COR).

The Team Lead will coordinate daily support activities, ensure timely and professional service delivery, and help the team respond to shifting priorities across branches, projects, programs, divisions, and directorates. This position focuses on team management and general mission support.

Key Responsibilities

• Supervise contractor personnel, coordinate assignments, monitor workloads, and ensure work meets established requirements and deadlines.
• Serve as the primary point of contact for the COR and SPAD leadership regarding contractor staffing, performance, priorities, and issue resolution.
• Coordinate personnel reassignments with company management, the COR, and SPAD leadership as operational needs change.
• Oversee administrative support services, including office operations and logistics, document and data management, meeting and executive support, SharePoint administration, routine reporting and analysis, and human resources support.
• Coordinate short-term and quick-response requests, including presentation development, basic graphic design, meeting facilitation, and other project-based support.
• Provide guidance and feedback to team members, address performance concerns, and promote responsive customer service.
• Track assignments, prepare status updates, and communicate progress, challenges, and resource needs to government stakeholders.
• Ensure contractor personnel follow established DHS, CBP, and USBP procedures and collaborate effectively with government staff in a federal law enforcement environment.

Required Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum of 5 years of relevant professional experience, including at least 2 years in a supervisory or management capacity overseeing administrative, operational, or business support teams.
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, and data reporting tools such as Power BI.
• Demonstrated ability to manage personnel, coordinate tasks, resolve issues, and communicate effectively with federal leadership.
• Excellent customer service, organizational, interpersonal, and written and verbal communication skills.
• Ability to manage competing priorities and adapt to changing operational requirements.
• Ability to obtain and retain a CBP Background Investigation (BI), which includes fingerprinting, credit checks, criminal history checks, and verification of employment and military service.

Preferred Qualifications

• Degree in business administration, management, public administration, or a related field.
• Professional certifications in project management, such as PMP; supervisory management; or Microsoft Office Suite. Certifications are not required.

Benefits

Cortina Solutions is committed to offering comprehensive and affordable benefits to employees and their families.

• BCBS Medical and Dental Insurance
• VSP Vision
• Flexible Spending Account (FSA) and Dependent Care Reimbursement
• Health Savings Account (HSA)
• Company-paid Life Insurance
• Company-paid Short and Long Term Disability Insurance
• Voluntary Term Life Insurance
• Matching 401(k) Plan
• Flexible PTO
• Maternity and Paternity Leave
• Federal Holidays
• Company Match on Employee Non-Profit Donation
• Professional Development

Background Check Requirement

As our team members work on government sites, all potential candidates are subject to a background screening that fully complies with the Fair Credit Reporting Act.