Administrative and Operations Support Analyst – Junior or Mid-Level

cortina; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical & Dental

Vision

FSA/HSA

Life Insurance

Disability Insurance

401(k)

Flexible PTO

Parental Leave

Holidays

Charitable Donations Matching

Professional Development

Job summary

Cortina is seeking Junior- and Mid-Level Administrative and Operations Support Specialists to assist the U.S. Border Patrol with day-to-day administrative, operational, and business support in a federal environment.

Roles may be reassigned across projects to meet mission priorities while maintaining professional service standards. Responsibilities include coordinating meetings, preparing documents, and assisting with data entry and basic reporting.

Qualifications

• Excellent customer service in federal environment.
• Strong written and verbal communication.
• Ability to manage tasks and meet deadlines.
• Proficiency with MS Office suite and SharePoint for data handling.

Responsibilities

• Support daily office operations, logistics, and administrative coordination.
• Prepare and organize documents, presentations, and records.
• Enter and track data; assist with basic reports and analysis.
• Coordinate meetings, prepare agendas, and document notes.

Skills

Customer service

Communication

Organization

Attention to detail

Education

High school diploma or equivalent

Associate degree

Bachelor’s degree

Professional certificate

Tools

Microsoft Word

Excel

PowerPoint

SharePoint

Job description

About Us

Be a part of a winning team that provides technical solutions with integrity. Cortina is a government contractor providing technical professional services. But we are so much more than that! For approximately every three employees brought on to support the government, we hire an individual from an under-resourced, developing community and train them to enter the professional job market.

Cortina is very proud of the reach-back it offers to the local community. Not only that, we LOVE our employees and do all we can to ensure they have a great work experience. Come join a company that believes in being a part of something bigger than themselves!

Location: Washington, DC
Estimated Salary Range - Junior-Level: $70,000–$80,000
Estimated Salary Range - Mid-Level: $80,000–$90,000

Position Overview

Cortina is seeking Junior- and Mid-Level Administrative and Operations Support Specialists / Analysts to support day-to-day activities with the U.S. Border Patrol (USBP). These positions provide general administrative, operational, and business support to government staff in a federal law enforcement environment. Responsibilities will align with the selected candidate’s experience level and assigned projects; these are not Subject Matter Expert positions. Personnel may be reassigned across branches, projects, programs, divisions, or directorates as mission priorities evolve.

Key Responsibilities

• Support daily office operations, logistics, administrative coordination, and other routine business activities.
• Prepare, format, organize, and maintain documents, correspondence, presentations, and records.
• Enter, update, and track data; compile information; and assist with routine reports and basic analysis.
• Coordinate meetings, prepare agendas and materials, document meeting notes, and track follow-up actions.
• Provide administrative support to government executives and staff.
• Assist with SharePoint content updates, document organization, and site administration, as appropriate to experience level.
• Support routine program activities and human resources administrative tasks.
• Assist with quick-response requests, including basic graphics for presentations and briefings, meeting facilitation, and short-term project support.
• Collaborate with government staff and contractor team members, provide responsive customer service, and follow established DHS, CBP, and USBP procedures.

Required Qualifications - All Levels

• Excellent customer service and the ability to work professionally in a federal law enforcement environment.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong organizational skills, attention to detail, and written and verbal communication skills.
• Ability to manage assigned tasks, meet deadlines, and adapt to changing priorities.
• Ability to obtain and retain a CBP Background Investigation (BI), which includes fingerprinting, credit checks, criminal history checks, and verification of employment and military service.

Level-Specific Qualifications

Junior-Level

• Experience: Minimum of 1 year of relevant experience in administrative or office support roles.
• Education: High school diploma or associate degree required; some college coursework or a certification is preferred.
• Technical Skills: Proficiency with basic office equipment and the ability to learn new software and systems.
• Preferred Certification: Basic proficiency certification in Microsoft Office Suite. No certifications are required.

Mid-Level / Analyst

• Experience: Minimum of 3 years of relevant professional experience in administrative, operational, or business support roles.
• Education: Bachelor’s degree, associate degree, or professional certificate from an accredited institution.
• Technical Skills: Proficiency in SharePoint and basic data reporting tools, in addition to Microsoft Office applications.
• Preferred Certifications: Microsoft Office Suite, SharePoint, or data analysis tools such as Power BI. No certifications are required.

Candidates will be considered for the level that aligns with their experience, education, and demonstrated skills.

Benefits

Cortina Solutions is committed to offering comprehensive and affordable benefits to employees and their families.

• BCBS Medical and Dental Insurance
• VSP Vision
• Flexible Spending Account (FSA) and Dependent Care Reimbursement
• Health Savings Account (HSA)
• Company-paid Life Insurance
• Company-paid Short and Long Term Disability Insurance
• Voluntary Term Life Insurance
• Matching 401(k) Plan
• Flexible PTO
• Maternity and Paternity Leave
• Federal Holidays
• Company Match on Employee Non-Profit Donation
• Professional Development

Background Check Requirement

As our team members work on government sites, all potential candidates are subject to a background screening that fully complies with the Fair Credit Reporting Act.