Onsite Operations Lead - Oncology Care

Northeast Healthcare Recruitment; Virginia Beach (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Northeast Healthcare Recruitment, Inc. seeks an Office Supervisor to oversee daily operations at a growing oncology care practice in Virginia Beach, VA. You will serve as the on-site operational lead, supporting the clinical team and non-provider staff to ensure an exceptional patient experience.

You will manage scheduling, billing support, and office workflows, lead huddles, and coordinate with IT, facilities, and vendors to optimize operations in a fast-paced oncology setting.

Qualifications

• 1+ year of supervisory or lead experience in healthcare, patient services, or high-touch customer service.
• Strong organizational, leadership, and customer service skills.
• Excellent verbal and written communication skills. Compassionate and professional approach to patient and family interactions, particularly in an oncology setting.
• Ability to motivate teams and work effectively in a fast-paced, changing environment.
• Experience with scheduling systems, EMRs, Microsoft Office, and multi-line phone systems preferred.
• Medical billing and insurance experience preferred.

Responsibilities

• Supervise and support non-provider care team members, including training, scheduling, coaching, and daily workflow management.
• Oversee front-office operations, including check-in/check-out, scheduling, insurance verification, copay collection, phones, records, and follow-up appointments.
• Lead daily office huddles and monitor staffing, workflows, and task completion.
• Serve as the on-site resource for office processes and operational best practices.
• Manage office supplies, inventory, ordering, and organization.
• Address patient concerns and service-recovery issues, escalating when appropriate.
• Coordinate facilities, IT, security, and vendor needs.
• Collaborate with clinical leadership and oncology partners to improve operations and the patient experience.

Skills

Staff supervision

Scheduling

Leadership

Customer service

Communication

Training

Coaching

Tools

EMR systems

Microsoft Office

Scheduling systems

Job description

Northeast Healthcare Recruitment, Inc. seeks an Office Supervisor to oversee daily operations at a growing oncology care practice in Virginia Beach, VA. You will serve as the on-site operational lead, supporting the clinical team and non-provider staff to ensure an exceptional patient experience.

You will manage scheduling, billing support, and office workflows, lead huddles, and coordinate with IT, facilities, and vendors to optimize operations in a fast-paced oncology setting.