Onsite Oncology Clinic Operations Lead

Atlas Oncology Partners LLC; Virginia; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Competitive pay

Paid vacation, holidays, and sickLeave

Job summary

Atlas Oncology Partners seeks an Office Supervisor in Virginia Beach/Norfolk to serve as the operational backbone of the clinic. You will manage non-provider staff, streamline front-douse workflows, and coordinate scheduling, insurance checks, and billing handoffs to the finance team.

Reporting to the Operations Director, you will lead daily office functions, maintain spaces, handle supplies, and mentor new hires while delivering compassionate, patient-centered service in a fast-paced oncology

Qualifications

• At least 3-5 years of experience in a supervisory role in high-touch customer service or patient-facing healthcare.
• Medical Assistant certification or licensure highly desired.
• Proficient in customer service, administrative work, and motivating team members and peers, especially through times of change.
• Skilled in compassionate patient communication with an emphasis on consistent, high-quality patient-centered experiences.

Responsibilities

• Serve as the direct manager for non-provider care team members.
• Serve as the on-site lead and subject matter expert on office workflows and processes.
• Manage daily and same-day scheduling, including booking, confirming, and rescheduling appointments; publish monthly shift schedules for administrative staff.
• Ensure operational readiness through regular team check-ins and daily office huddles; monitor task queues and staffing adherence.
• Perform inventory management: order/receive supplies, track expirations, minimize waste, and count within budget.
• Handle all front-of-house duties: check-in/check-out, insurance verification, copay collection, records requests, phones, and scheduling.
• Support financial health through accurate demographic and insurance capture and routing updates to billing.
• Monitor patient feedback and escalate issues as needed.
• Support training and onboarding of new team members.
• Maintain appearance and readiness of patient- and employee-facing spaces; open/close duties and restocking.

Skills

Supervisory experience

Customer service

Scheduling

EMR systems

Microsoft Office

Medical billing/insurance experience

Education

Medical Assistant certification/licensure

Tools

EMR systems

Microsoft Office

Scheduling software

Job description

Atlas Oncology Partners seeks an Office Supervisor in Virginia Beach/Norfolk to serve as the operational backbone of the clinic. You will manage non-provider staff, streamline front-douse workflows, and coordinate scheduling, insurance checks, and billing handoffs to the finance team.

Reporting to the Operations Director, you will lead daily office functions, maintain spaces, handle supplies, and mentor new hires while delivering compassionate, patient-centered service in a fast-paced oncology