Onsite Operations & Housekeeping Supervisor

Better Talent; Miami (FL); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Job summary

Miami Vacation Rentals (MVR Group) seeks an Operations and Housekeeping Supervisor to lead day-to-day operations across properties, combining supervision with hands-on housekeeping quality control and coordination with Housekeeping, CX, and Front Desk teams.

The role emphasizes daily inspections, on-site guest support, and ensuring units meet cleanliness and presentation standards, with on-site presence to streamline workflows from morning readiness through late check-ins.

Qualifications

• Experience in housekeeping; ideally as a housekeeping supervisor.
• Knowledge of hotel-quality standards for cleanliness and unit presentation.
• Customer service or guest-facing experience is a plus.

Responsibilities

• Conduct check-in and check-out inspections for all assigned units.
• Identify cleaning issues or quality gaps and ensure standards are met.
• Create and update Breezeway tasks for cleaning issues, unit defects or maintenance items, no-shows, and extensions requiring task removal.
• Confirm early unit readiness and communicate completed units for early check-in.
• Act as the main on-site link between housekeeping, CX, and frontdesk teams.
• Provide in-person support to frontdesk for check-in complications.
• Follow up on units requiring re-inspections, review, or adjustments.
• Ensure overall operational workflow remains smooth and uninterrupted.
• Perform in-person check-ins at Elser and Natiivo as required.
• Cover two late check-in shifts per week.
• Provide warm, clear, and reliable on-site guest support during arrivals.
• Create, close, or modify tasks based on inspection outcomes.
• Log cleaning issues, maintenance needs, or unit deviations.
• Remove or adjust tasks for no-shows, extensions, or errors in scheduling.
• Attend units in person for guest complaints and incidents.
• Maintain consistent communication with CX, housekeeping, and operations.

Skills

Bilingual English/Spanish

Attention to detail

Operational issue identification

Clear verbal communication

Process compliance

Breezeway proficiency

Tools

Breezeway

Job description

Miami Vacation Rentals (MVR Group) seeks an Operations and Housekeeping Supervisor to lead day-to-day operations across properties, combining supervision with hands-on housekeeping quality control and coordination with Housekeeping, CX, and Front Desk teams.

The role emphasizes daily inspections, on-site guest support, and ensuring units meet cleanliness and presentation standards, with on-site presence to streamline workflows from morning readiness through late check-ins.