Operations and Housekeeping Supervisor

Better Talent

Miami (FL)

On-site

USD 31,000 - 33,000

Full time

8 days ago

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Benefits offered by this job

Paid time off

Job summary

Miami Vacation Rentals (MVR Group) seeks an Operations and Housekeeping Supervisor to lead day-to-day operations across properties, combining supervision with hands-on housekeeping quality control and coordination with Housekeeping, CX, and Front Desk teams.

The role emphasizes daily inspections, on-site guest support, and ensuring units meet cleanliness and presentation standards, with on-site presence to streamline workflows from morning readiness through late check-ins.

Qualifications

Experience in housekeeping; ideally as a housekeeping supervisor.
Knowledge of hotel-quality standards for cleanliness and unit presentation.
Customer service or guest-facing experience is a plus.

Responsibilities

Conduct check-in and check-out inspections for all assigned units.
Identify cleaning issues or quality gaps and ensure standards are met.
Create and update Breezeway tasks for cleaning issues, unit defects or maintenance items, no-shows, and extensions requiring task removal.
Confirm early unit readiness and communicate completed units for early check-in.
Act as the main on-site link between housekeeping, CX, and frontdesk teams.
Provide in-person support to frontdesk for check-in complications.
Follow up on units requiring re-inspections, review, or adjustments.
Ensure overall operational workflow remains smooth and uninterrupted.
Perform in-person check-ins at Elser and Natiivo as required.
Cover two late check-in shifts per week.
Provide warm, clear, and reliable on-site guest support during arrivals.
Create, close, or modify tasks based on inspection outcomes.
Log cleaning issues, maintenance needs, or unit deviations.
Remove or adjust tasks for no-shows, extensions, or errors in scheduling.
Attend units in person for guest complaints and incidents.
Maintain consistent communication with CX, housekeeping, and operations.

Skills

Bilingual English/Spanish

Attention to detail

Operational issue identification

Clear verbal communication

Process compliance

Breezeway proficiency

Tools

Breezeway

Job description

COMPANY OVERVIEW:

About Miami Vacation Rentals

Miami Vacation Rentals (MVR Group) is a leading property management company based in Miami, managing short-term rentals and hotel operations for a growing portfolio of more than 300 luxury properties.

We bring together hospitality excellence, real estate expertise, and strong operational systems to deliver exceptional guest experiences and maximize performance for our property owners.

We operate on the values of trust, excellence, service, teamwork, care for our people, and resourcefulness — values that guide both our guest experience and our internal operational standards.

POSITION SUMMARY:

As an Operations and Housekeeping Supervisor at Miami Vacation Rentals, you will be a key operational leader responsible for ensuring smooth, high-quality day-to-day operations across assigned buildings. This is a hands‑on role that blends operational oversight, housekeeping quality control, in‑person guest support, incident response, and close coordination with our Housekeeping, Customer Experience, and Front Desk teams.

You will conduct daily inspections, maintain hotel‑level readiness, support guests on site, and ensure every unit meets MVR’s cleanliness and presentation standards. Your on‑site presence helps reduce operational load for leadership by keeping daily workflows running seamlessly from morning readiness through late check‑ins. This role is ideal for someone who is detail‑oriented, proactive, and committed to delivering an outstanding guest experience while upholding the highest standards across our properties.

RESPONSIBILITIES:

Housekeeping Supervision & Unit Inspections

Conduct check‑in and check‑out inspections for all assigned units.
Identify cleaning issues or quality gaps and ensure all standards are met.
Create and update Breezeway tasks for cleaning issues, unit defects or maintenance items, no‑shows, and extensions requiring task removal.
Confirm early unit readiness and proactively communicate completed units for early check‑in.

Daily Operational Coordination

Act as the main on‑site link between housekeeping, CX, and frontdesk teams.
Provide in‑person support to frontdesk (especially Elser/Natiivo/Icon) for any check‑in complications.
Follow up on units requiring re‑inspections, review, or adjustments.
Ensure overall operational workflow remains smooth and uninterrupted.

In‑Person Check‑ins & Late Check‑ins

Perform in‑person check‑ins at Elser and Natiivo as required.
Cover two (2) late check‑in shifts per week.
Provide warm, clear, and reliable on‑site guest support during arrivals.

Basic Breezeway Task Management

Create, close, or modify tasks based on inspection outcomes.
Log cleaning issues, maintenance needs, or unit deviations.
Remove or adjust tasks for no‑shows, extensions, or errors in scheduling.
Incident Response & On‑Site Support
Attend units in person for guest complaints, operational incidents, and verification needs between departments.
Maintain consistent communication with CX, housekeeping, and operations.

QUALIFICATIONS:

Experience