Onsite Office & Client Services Coordinator

Evolving Solution Services; Salisbury (MD); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical & dental coverage

Life insurance

Telemedicine & counseling

Flexible PTO

Paid holidays

401(k) with match

Company-provided equipment

Job summary

Poulin | Willey seeks an Office Coordinator in Salisbury, MD who thrives working independently while supporting clients and internal teams. You’ll manage front-desk interactions, scheduling, documentation, and office operations with professionalism and compassion.

The role emphasizes organization, adaptability, and a positive, client-first approach in a technology-forward environment. Prior office/admin experience is preferred, with a high school diploma or equivalent required.

Qualifications

• Previous experience in office administration, customer service, reception, or client-facing support.
• Ability to work independently, manage time, and own daily responsibilities.
• Strong organizational and multitasking skills with competing priorities.
• Adaptability to changing priorities and procedures.
• Excellent verbal and written communication skills.
• Professional, empathetic, and client-focused approach.
• Comfort with technology-forward environments and new software.
• Experience with CRM, case management, or workflow systems preferred.
• Legal office, personal injury, or professional services experience is a plus.
• High school diploma or equivalent required; additional education is a plus.

Responsibilities

• Serve as the primary onsite representative for the office and collaborate with teammates across the firm.
• Welcome and assist clients and visitors with professionalism and hospitality.
• Communicate with clients regarding appointments, documentation, scheduling, and next steps.
• Assist in gathering client information and required documents.
• Complete intake forms for prospective walk-in clients.
• Coordinate document execution and signatures for client cases.
• Receive and route deliveries, mail, and physical documents.
• Maintain conference room schedules and support day-to-day office operations.
• Monitor office supplies and coordinate replenishment.
• Support multiple departments with administrative tasks.
• Maintain notes, records, and tasks within Litify.
• Track pending requests and ensure timely follow-up.
• Adapt to evolving priorities, procedures, technology, and business needs.
• Maintain a clean, organized, and professional office environment.
• Uphold Core Values in every interaction.

Skills

Office administration

Customer service

Reception

Hospitality

Communication

Organization

Multitasking

Independent work

Tech savvy

Education

High school diploma or equivalent

Tools

Litify

CRM

Workflow systems

Job description

Poulin | Willey seeks an Office Coordinator in Salisbury, MD who thrives working independently while supporting clients and internal teams. You’ll manage front-desk interactions, scheduling, documentation, and office operations with professionalism and compassion.

The role emphasizes organization, adaptability, and a positive, client-first approach in a technology-forward environment. Prior office/admin experience is preferred, with a high school diploma or equivalent required.