Office Coordinator (Independent Office)

Poulin | Willey Trial Lawyers; Lumberton (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Poulin | Willey Trial Lawyers is seeking an Office Coordinator to be the first onsite contact, greet clients, and manage scheduling and documentation. You’ll work independently while coordinating with teams to ensure smooth operations and exceptional client experiences.

The role emphasizes organization, strong communication, and ownership of daily tasks in a professional law-office setting. Spanish proficiency is a plus.

Qualifications

• Previous experience in office administration, customer service, reception, hospitality, or client-facing support.
• Ability to work independently, manage time effectively, and own daily responsibilities.
• Strong organizational and multitasking skills to handle competing priorities.
• Excellent verbal and written communication skills.
• Professional, empathetic, and client-focused approach.
• Comfortable learning new systems and software in a tech-forward environment.
• Experience with CRM, case management, or workflow systems preferred.
• Legal office, personal injury, or professional services experience is a plus.
• Spanish language proficiency preferred.
• High school diploma or equivalent is required; additional education or training is a plus.

Responsibilities

• Serve as the primary onsite representative for the office while collaborating closely with teammates across the firm.
• Welcome and assist clients and visitors with professionalism and hospitality.
• Communicate with clients regarding appointments, documentation, scheduling, and next steps.
• Assist in gathering client information and required documents.
• Complete intake forms for prospective walk-in clients to facilitate follow-up by the appropriate team.
• Coordinate document execution and signatures to support clients through the final stages of their cases.
• Receive and route deliveries, mail, and physical documents.
• Maintain conference room schedules and support day-to-day office operations.
• Monitor office supplies and coordinate replenishment as needed.
• Support multiple departments with administrative and operational tasks.
• Maintain accurate notes, records, and tasks within Litify.
• Track pending requests and help ensure timely follow-up and completion.
• Maintain a clean, organized, and professional office environment.
• Uphold our Core Values in every client and team interaction.

Skills

Office administration

Customer service

Reception

Hospitality

Client-facing support

Organizational skills

Multitasking

Verbal and written communication

Education

High school diploma

Tools

CRM

Case management

Workflow management

Job description

We’re looking for an Office Coordinator who is self-motivated, highly organized, and enjoys taking ownership of their work. This role is ideal for someone who thrives working independently while remaining closely connected with teammates across the firm.

As the primary onsite team member in one of our office locations, you’ll play an important role in ensuring the office operates efficiently while creating a welcoming and professional experience for every client and visitor. Although you’ll work independently day to day, you’ll collaborate regularly with colleagues across the firm to support clients and keep operations running smoothly.

As the first point of contact for many of our clients, you’ll help shape their experience with our firm. From greeting visitors and coordinating appointments to communicating with clients, managing documentation, and supporting office operations, you’ll help ensure every interaction is professional, timely, and compassionate.

You’ll support multiple teams through client communication, scheduling, document coordination, administrative support, and office operations while helping ensure clients receive exceptional service throughout their experience with the firm.

The ideal candidate is highly organized, detail-oriented, comfortable balancing competing priorities, and confident communicating with clients both in person and over the phone. This role is a great fit for someone who enjoys helping people, takes ownership of their work, and is comfortable working independently in a professional office environment.

What You’ll Do

• Serve as the primary onsite representative for the office while collaborating closely with teammates across the firm.
• Welcome and assist clients and visitors with professionalism and hospitality.
• Communicate with clients regarding appointments, documentation, scheduling, and next steps.
• Assist in gathering client information and required documents.
• Complete intake forms for prospective walk-in clients to facilitate follow-up by the appropriate team.
• Coordinate document execution and signatures to support clients through the final stages of their cases.
• Receive and route deliveries, mail, and physical documents.
• Maintain conference room schedules and support day-to-day office operations.
• Monitor office supplies and coordinate replenishment as needed.
• Support multiple departments with administrative and operational tasks.
• Maintain accurate notes, records, and tasks within Litify.
• Track pending requests and help ensure timely follow-up and completion.
• Maintain a clean, organized, and professional office environment.
• Uphold our Core Values in every client and team interaction.

What We’re Looking For

• Previous experience in office administration, customer service, reception, hospitality, or client-facing support.
• Ability to work independently, manage time effectively, and take ownership of daily responsibilities.
• Strong organizational and multitasking skills with the ability to manage competing priorities.
• Excellent verbal and written communication skills.
• Professional, empathetic, and client-focused approach.
• Comfortable working in a technology-forward environment and learning new systems and software.
• Experience with CRM, case management, or workflow management systems preferred.
• Legal office, personal injury, or professional services experience is a plus.
• Spanish language proficiency preferred.
• High school diploma or equivalent required; additional education or training is a plus.

Why Join Us

At Poulin | Willey, you’ll be part of a team dedicated to delivering exceptional service and support to clients during some of the most challenging times in their lives. We combine compassionate client care with innovative technology and efficient processes to create an outstanding experience for both our clients and team members.

In addition to base pay, this role includes bonus opportunities.

If you enjoy working independently, take pride in creating an exceptional client experience, and like being the person who keeps an office running smoothly, we’d love to hear from you.