Onsite Client Experience Coordinator

Evolving Solution Services; Albany (GA); On-site; USD 13,000 - 15,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Poulin | Willey is seeking an Office Coordinator in Albany, GA to manage daily office operations, greet clients, and coordinate scheduling and documentation. You will serve as the onsite point of contact, ensuring a professional and welcoming experience while collaborating with teams across the firm.

The role emphasizes independence, strong organization, and professional communication with clients and staff.

Qualifications

• Previous experience in office administration, customer service, reception, hospitality, or client-facing support.
• Ability to work independently, manage time effectively, and take ownership of daily responsibilities.
• Strong organizational and multitasking skills with the ability to manage competing priorities.
• Excellent verbal and written communication skills.
• Professional, empathetic, and client-focused approach.

Responsibilities

• Serve as the primary onsite representative for the office while collaborating closely with teammates across the firm.
• Welcome and assist clients and visitors with professionalism and hospitality.
• Communicate with clients regarding appointments, documentation, scheduling, and next steps.
• Assist in gathering client information and required documents.
• Complete intake forms for prospective walk-in clients to facilitate follow-up by the appropriate team.
• Coordinate document execution and signatures to support clients through the final stages of their cases.
• Receive and route deliveries, mail, and physical documents.
• Maintain conference room schedules and support day-to-day office operations.
• Monitor office supplies and coordinate replenishment as needed.
• Support multiple departments with administrative and operational tasks.
• Maintain accurate notes, records, and tasks within Litify.
• Track pending requests and help ensure timely follow-up and completion.
• Maintain a clean, organized, and professional office environment.
• Uphold our Core Values in every client and team interaction.

Job description

Poulin | Willey is seeking an Office Coordinator in Albany, GA to manage daily office operations, greet clients, and coordinate scheduling and documentation. You will serve as the onsite point of contact, ensuring a professional and welcoming experience while collaborating with teams across the firm.

The role emphasizes independence, strong organization, and professional communication with clients and staff.