Client-Facing Office Coordinator with Bonus Opportunities

Poulin | Willey Trial Lawyers; Ladson (SC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Poulin Willey seeks an Office Coordinator to manage front-desk operations and support busy teams in a client-centric law firm. You will greet clients, handle calls, coordinate documents, and organize schedules to ensure timely, compassionate service throughout cases.

The role emphasizes organization, attention to detail, and teamwork in a fast-paced environment, with opportunities to improve processes and client experiences.

Qualifications

• Experience in office admin or client-facing support.
• Strong organization and multitasking abilities.
• Excellent verbal and written communication skills.
• Professional, empathetic and client-focused approach.
• Comfort with fast-paced environments and changing priorities.

Responsibilities

• Greet clients and visitors professionally and create a welcoming office environment.
• Answer and route incoming calls with empathy and urgency.
• Communicate with clients about appointments, documents, scheduling, and next steps.
• Assist in gathering client information and required documents.
• Coordinate document execution and signatures for cases.
• Schedule in-office meetings and manage rooms and appointments.
• Receive and route deliveries, mail, and physical documents.
• Support multiple departments with admin and operational tasks.
• Maintain notes, records, and tasks within Litify.
• Track pending requests and ensure timely follow-up.
• Monitor client wait times and communicate delays appropriately.
• Maintain a clean, organized, client-ready office environment.
• Participate in team meetings and contribute to improvements.
• Uphold core values in every client and team interaction.

Skills

Highly organized

Multitasking

Excellent communication

Empathetic & client-focused

Education

High school diploma or equivalent

Tools

Litify

Job description

Poulin Willey seeks an Office Coordinator to manage front-desk operations and support busy teams in a client-centric law firm. You will greet clients, handle calls, coordinate documents, and organize schedules to ensure timely, compassionate service throughout cases.

The role emphasizes organization, attention to detail, and teamwork in a fast-paced environment, with opportunities to improve processes and client experiences.