Office Assistant 1 (NY HELPS)

SUNY College of Optometry; New York (NY); On-site; USD 36,000 - 44,000; Full time

Job summary

SUNY College of Optometry's University Eye Center seeks an Office Assistant 1 (NY HELPS) to greet patients and provide front-desk support in a busy clinic. You will handle HIPAA forms, benefits assignments, and scan them into the EMR, ensuring timely data entry.

Responsibilities include scheduling appointments, referrals, verifying demographics and insurance, and following up on no-shows and cancellations. This onsite role requires strong attention to detail and excellent customer service.

Qualifications

• Greets patients and assists with inquiries in person or by phone.
• Excellent customer service in a professional, respectful manner.
• Strong attention to detail in data entry and form handling.

Responsibilities

• Greet patients professionally and assist with service needs.
• Prepare HIPAA forms and assign benefits; scan into EMR promptly.
• Enter and retrieve data in NextGen and EHR systems; ensure timely processing.

Skills

Customer service

Attention to detail

Data entry

Tools

NextGen

EHR systems

Job description

Please see Special Instructions for more details.

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Position Information

Position Title

Position Description

The University Eye Center (UEC) of the State University of New York College, is seeking an Office Assistant 1 (NY HELPS). This title is part of the New York Hiring for emergency Limited Placement Statewide Program (NY HELPS).

Responsibilities/ Job Functions:

Greets patients in a professional, courteous manner upon arrival to the service. Interacts with patients to serve their needs and provide assistance and information on the telephone or in person with regard to the services. Prepares all necessary forms that need to be processed for the patient (HIPAA, assignment of benefits, etc.) and has them scanned into the EMR in a timely manner. Effectively makes the necessary appointments and referrals for services upon exiting. Effectively works with the computer terminals data entry, retrieval, and processing of information in the NextGen and EHR systems, while processing UEC patients. The quality and volume of work must be acceptable and timely. Answers telephones in an appropriate, professional manner and schedules patients in the appropriate slots. Performs the following tasks in the clinic areas: verification of demographic information, print reports and reconcile information, obtain basic insurance information, conduct follow-up on no-show and cancelled appointments, contact the call center to complete insurance during registration, and enter copays/insurance cards.

• Ability to work Evenings and weekends.
• Ability to work Monday, Thursday and Friday: 8:30-4:30, Tuesday and Wednesday: 12:00-8:00
• Ability to provide high‑level customer service in a professional, service‑oriented, respectful, and friendly manner.
• Strong attention to detail

This position is onsite at 33 West 42nd Street New York, NY 10036

Annual Salary (including location pay) is $40,232 and there is also a generous benefits package. 13 days of annual leave per year and 13 paid holidays per year. We are a qualifying employer in the federal Public Service Loan Forgiveness (PSLF) Program. View our Benefits at a Glance .

About US

At The University Eye Center (UEC), an Article 28 Diagnostic and Treatment Center within the State University of New York, College of Optometry we are inspired to make a difference, and are committed to integrity and excellence. We welcome new ideas and encourage continuous improvement. We strive for a culture that regards people as professionals and will foster trust, commitment, consistency and results. We will strive to have a diverse, collaborative, team‑oriented and results‑oriented culture.

The State University of New York College of Optometry is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, or retaliation.

To view the College’s Annual Security Report, visit https://sunyopt.edu/?s=annual+security+report

Required fields are indicated with an asterisk (*).

• * Can you work the schedule below onsite: Monday, Thursday and Friday: 8:30-4:30, Tuesday and Wednesday: 12:00-8:00
  • Yes
  • No