Onsite NOC Operations Lead

GRAND CANYON UNIVERSITY; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Job summary

Grand Canyon University is seeking a hands-on NOC Supervisor to lead a high-performing team responsible for monitoring and maintaining critical network infrastructure. This onsite role demands leadership, incident management, and a focus on service reliability in a fast-paced environment.

You will mentor staff, optimize processes, manage budgets, and coordinate with vendors and cross‑department partners to deliver resilient network operations and continuous improvement.

Qualifications

• Associate degree in CIS/IT or related required.
• Bachelor's degree preferred.
• 4+ years related progressive experience, preferably in a technical call center.
• Ability to plan, organize and lead teams.

Responsibilities

• Lead NOC team to monitor and maintain network infrastructure.
• Oversee incident and problem management, change control, and budgeting.
• Coordinate with vendors and cross‑department teams.
• Develop staff through mentorship and training.
• Ensure service reliability and continuous improvement.

Skills

Leadership

NOC operations

Incident management

Staff development

Vendor relations

Education

Associate's degree in computer information systems

Bachelor's degree in computer information systems

4+ years related progressive experience

Job description

Grand Canyon University is seeking a hands-on NOC Supervisor to lead a high-performing team responsible for monitoring and maintaining critical network infrastructure. This onsite role demands leadership, incident management, and a focus on service reliability in a fast-paced environment.

You will mentor staff, optimize processes, manage budgets, and coordinate with vendors and cross‑department partners to deliver resilient network operations and continuous improvement.