IT NOC Supervisor

GRAND CANYON UNIVERSITY; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Job summary

Grand Canyon University is seeking a hands-on NOC Supervisor to lead a high-performing team responsible for monitoring and maintaining critical network infrastructure. This onsite role demands leadership, incident management, and a focus on service reliability in a fast-paced environment.

You will mentor staff, optimize processes, manage budgets, and coordinate with vendors and cross‑department partners to deliver resilient network operations and continuous improvement.

Qualifications

• Associate degree in CIS/IT or related required.
• Bachelor's degree preferred.
• 4+ years related progressive experience, preferably in a technical call center.
• Ability to plan, organize and lead teams.

Responsibilities

• Lead NOC team to monitor and maintain network infrastructure.
• Oversee incident and problem management, change control, and budgeting.
• Coordinate with vendors and cross‑department teams.
• Develop staff through mentorship and training.
• Ensure service reliability and continuous improvement.

Skills

Leadership

NOC operations

Incident management

Staff development

Vendor relations

Education

Associate's degree in computer information systems

Bachelor's degree in computer information systems

4+ years related progressive experience

Job description

Network Operations Center (NOC) Supervisor Are you a hands‑on technology leader who thrives in a fast‑paced, service‑driven environment? We are seeking a Network Operations Center (NOC) Supervisor to lead a high‑performing team responsible for monitoring, supporting, and maintaining critical network infrastructure and operations. In this role, you will provide leadership and oversight for day‑to‑day NOC activities, drive operational excellence, ensure service reliability, and foster a culture of continuous improvement and professional development. The ideal candidate combines strong technical expertise with proven leadership skills, bringing the ability to manage network operations, mentor team members, optimize processes, and collaborate across departments to support organizational goals. This position plays a key role in incident management, change management, vendor partnerships, budgeting, and maintaining a secure, reliable, and scalable network environment. If you are passionate about building successful teams, delivering exceptional customer service, and driving operational efficiency in a mission‑critical environment, we encourage you to apply.

This is an onsite role.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Establishing and maintaining an effective NOC team and staffing model that best meets the needs of the organization and provides strategies for continuous development and individual growth
• Serving as the team lead for the deployment, installation, administration and maintenance of LAN and WAN technologies; the resolution of all trouble calls, emails, and enters work orders into our tracking software and partners with the Network Operations Center to analyze and evaluate network infrastructure incident and problem management reports; troubleshooting operations, systems backups, and disaster recovery of network infrastructure
• Inventory and lifecycle management, to include the recommendation on purchasing of software licenses, software, hardware, and other equipment related to the network infrastructure
• Work with other Supervisors and actively participate and partner with Change Management ensuring all planned changes to the network infrastructure have met organizational compliance criteria and related policies
• Work with other Supervisors and the Sr. Manager to prepare annual capital and operating budgets and manage network vendor relations and associated costs
• Maintains current knowledge of relevant technologies and systems upgrades and modifications and oversees staff training
• Makes recommendations and ensures teams implement process improvements
• Reviews performance metrics and recommends new measures and metrics
• Works various shifts including weekends and holidays as needed

SUPERVISORY RESPONSIBILITIES

• Provides oversight and acts as point contact for NOC staff in a call center environment
• Works under general direction and has the authority to establish performance expectations and recommend process improvements

QUALIFICATIONS

• The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Develops collaborative relationships with staff and builds cohesive teams to facilitate workloads and accomplishment of business goals
• Good planning and organizational skills, a professional demeanor and strong work ethic
• Willingness to work outside of normal business hours
• Strong telephone and interpersonal skills in order to maintain good customer relationships
• Good communications skills with a good command of the English language
• Ability to work in a fast‑paced, busy and occasionally stressful environment effectively to produce results
• Demonstrates a commitment toward meeting and exceeding the needs of customers
• Ability to meet deadlines while working under pressure
• Willingness to telephone monitoring of conversations for quality performance
• Ability to communicate technical concepts in an understandable, non‑technical manner
• Ability to build teams, motivate and influence staff performance
• Willingness to work shifts including weekends, holidays and evenings when necessary
• Must be able to pass pre‑employment background investigations
• An associate's degree in computer information systems/information technology or related
• A Bachelor's degree in computer information systems/information technology is preferred
• Four years' related progressive work experience, preferably in a technical call center
• An equivalent combination of education, training and/or work experience may be substituted upon hiring manager's approval

#INDLOPESUP At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well‑established academic models that promote student success and institutional growth. Employment is contingent upon the satisfactory outcome (as determined by the university) of pre‑employment screening activities, including a background check. Our partner in education, Grand Canyon University, is Arizona's premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.