NOC Operations Lead – 24/7 Global Data Center Team

NTT Global Data Centers Americas, Inc.; Ashburn (VA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401k plan

Job summary

NTT Global Data Centers Americas, Inc. seeks a NOC Supervisor I to lead 24/7 NOC operations, ensure SLA delivery, and guide a technical staff across multiple sites.

You will manage incidents, escalate appropriately, and drive reporting and QA to support world-class service levels. Requirements include a 3+ year background in Network Operations or Help Desk, familiarity with ITIL/HDI, and strong communication.

Qualifications

• Associate degree preferred or equivalent with 3–4 years related experience.
• Experience in managed services or data center services.
• Minimum 3 years’ experience in Network Operations or Help Desk.
• Baseline technical aptitude: Windows, IP networking, AD, VPN, wireless, remote access.
• Familiarity with HDI and ITIL best practices.

Responsibilities

• Supervises and provides technical guidance for 24/7 staff.
• Participates in hiring, firing, and performance reviews.
• Develops training plans and cross-training for NOC staff.
• Develops policies and ensures procedures are followed in the NOC.
• Operates as a lower level NOC Technician when needed.
• Manages scheduling for Network Operations personnel.
• Monitors performance of computing systems and reports against SLAs.
• Coordinates incident response and recovery for outages.
• Develops and deploys escalation plans for incident management.
• Contributes to outage post-mortem analysis and QA documentation.

Skills

ITIL knowledge

Ticketing systems

Datacenter services knowledge

Problem solving

Communication skills

Customer service

Team leadership

Adaptability

Work under pressure

Education

Associate degree preferred

Job description

NTT Global Data Centers Americas, Inc. seeks a NOC Supervisor I to lead 24/7 NOC operations, ensure SLA delivery, and guide a technical staff across multiple sites.

You will manage incidents, escalate appropriately, and drive reporting and QA to support world-class service levels. Requirements include a 3+ year background in Network Operations or Help Desk, familiarity with ITIL/HDI, and strong communication.