Onsite NOC Engineer — EV Charging Quality & Analytics

Valid8 Financial, Inc.; North Carolina; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid holidays

Job summary

IONNA is seeking a NOC Engineer to be the front line of quality intelligence for our DC fast‑charging network. You will review network performance, flag trends, triage issues, and validate assumptions with data across hardware, CPMS backend, payment terminals, and protocol layers.

You will partner with Charging Quality, Operations, Data/Technology teams, and vendors to translate evidence into actionable engineering feedback, drive root‑cause analysis, and help reduce incident response times.

Qualifications

• Bachelor's degree in engineering, computer science, data science, or related field, or equivalent hands‑on experience.
• 3+ years in a NOC, network operations, reliability, data, or technical support engineering role within EV charging, energy, telecommunications, automotive, SaaS operations, or similar.
• Strong SQL and data analysis skills on large telemetry datasets; comfortable in BI/query tools (e.g., Superset) and log analysis platforms (e.g., Kibana/Elastic).
• Working knowledge of EV charging protocols and standards (OCPP 1.6J, OCPI, ISO 15118, DIN 70121, IEC 61851) or demonstrated ability to ramp quickly on protocol‑level debugging.
• Disciplined, evidence‑first root cause analysis: every assumption validated with data, alternatives ruled out, and conclusions reproducible.
• Excellent written communication: able to compress complex technical findings into short, prioritized, actionable summaries.
• Comfort building and using AI‑assisted analysis workflows and automation as a daily force multiplier.

Responsibilities

• Review daily network performance against baseline and flag deviations before drivers or partners report them.
• Spot patterns across sites, charger models, firmware versions, vehicle OEMs, and failure modes; distinguish systemic regressions from site‑local events.
• Track customer‑facing trends and translate them into measurable, ticketed issues.
• Monitor the health of automated failure‑mode classifiers and flag issues that could distort KPIs.
• Triage incoming tickets from Operations: validate, complete, or correct initial assumptions with proof from raw data.
• Drive analysis to the true technical root cause using raw telemetry, logs, and session data.
• Correlate evidence across independent sources and reference relevant standards (OCPP 1.6J, OCPI, ISO 15118, DIN 70121, IEC 61851).
• Document findings concisely on tickets with queries, charts, and log excerpts, plus a short "how‑to" for verification.

Skills

SQL

Data analysis

BI tools

Kibana/Elastic

OCPP OCPI ISO 15118

Root cause analysis

Education

Bachelor's degree in engineering or related field

Tools

Superset

Job description

IONNA is seeking a NOC Engineer to be the front line of quality intelligence for our DC fast‑charging network. You will review network performance, flag trends, triage issues, and validate assumptions with data across hardware, CPMS backend, payment terminals, and protocol layers.

You will partner with Charging Quality, Operations, Data/Technology teams, and vendors to translate evidence into actionable engineering feedback, drive root‑cause analysis, and help reduce incident response times.