EV Charging Tier 2 Technician

IONNA; North Carolina; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(K)

Job summary

IONNA is seeking a full-time, onsite EV charging Tier 2 technician in Durham, NC. The base salary targets $75,000 to $85,000, commensurate with experience. Qualified candidates must be U.S. citizens or green card holders and available for occasional on-site visits to charging stations.

The role involves troubleshooting EV charging stations, coordinating with NOC, field techs, and hardware partners to restore service quickly. A strong background in power systems and DCFC technology is essential.

Qualifications

• Bachelor’s Degree or equivalent in electronics, mechanical engineering or related technical discipline is required.
• 5+ years of experience with electrical power systems, including: Electrical fault diagnostics
• Strong understanding of protective relay schemes and coordination
• Knowledge of electrical fault conditions and system behavior
• Proven ability to communicate effectively in high-pressure, time-sensitive environments

Responsibilities

• Troubleshoot and identify issues within rigorous SLA timeline.
• Monitor network for proper charge station function and identify issues before they reach customers.
• Manage and execute actions on service tickets with internal and external teams.
• Analyze and provide feedback on hardware and software issues.
• Collaborate with hardware partners and on-site technicians to resolve field issues.
• Provide technical recommendations to resolve network communication problems.
• Understand DCFC charger technology and infrastructure.
• Occasional on-site visits to charging stations.
• Other duties as needed.

Skills

Electrical power systems

Fault diagnostics

Protective relays

Network communications

MS Office & Salesforce

Education

Bachelor’s Degree or equivalent in electronics or mechanical engineering

Job description

This role requires a full-time onsite presence in Durham, NC

Target Base Range: $75 - 85k (Final compensation commensurate with experience and qualifications)

Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort.

Mission: Determine SOW to Fix Charger

KPIs:

First Attempt Succes

Plugshare Score

Job Summary:

The EV Charging Tier 2 tech is an energetic problem solver as part of the site operations team at IONNA. You will work directly with our call center, our NOC engineer, field techs, and hardware manufacturers and partners to troubleshoot and resolve EV charging station and Power System issues in the field and return stations to active service in the shortest possible timeframe. This role will be specifically supporting our West Coast locations and time zone.

The ideal candidate will be comfortable with hardware and software technologies, has experience supporting power systems (ie switchgear) and able to execute effectively against demanding SLAs. Positive attitude, flexibility, and a strong work ethic are critical to thriving in this position.

Key Responsibilities:

• Troubleshoot and identify issues within rigorous SLA timeline.
• Monitor network for proper charge station function and identify issues before they become apparent to the customer.
• Manage and execute actions on service tickets in conjunction with internal and external teams and partners.
• Analyze and provide clear feedback regarding issues that arise with hardware and software.
• Work in conjunction with hardware partners and on-site technicians to guide resolutions for hardware issues in the field.
• Provide technical recommendations to internal and external teams to resolve possible network communication issues.
• Strong understanding of DCFC charger technology and infrastructure.
• Occasional on-site visit to an IONNA charging station.
• Other duties as needed.

Qualifications:

• Bachelor’s Degree or equivalent in electronics, mechanical engineering or related technical discipline is required.
• 5+ years of experience with electrical power systems, including: Electrical fault diagnostics
• Strong understanding of:
• Protective relay schemes and coordination
• Electrical fault conditions and system behavior
• electrical/electronic concepts and related applications.
• You have a winning attitude and embody the concept of extreme ownership.
• A critical and analytical thinker with a passion for solving customer issues.
• A strong communicator capable of interacting professionally with colleagues, partners and customers in high pressure, time sensitive, environments.
• Willing to work flexible hours and overtime on short notice as customer escalations require. I
• Available to be "on call" after normal working hours on a periodic basis.
• Comfortable around a computer with experience in MS Office Suite and Salesforce Cloud-based ticket management system.
• Familiar with cellular and Wi-Fi network communications fundamentals.

Preferred Attributes:

• Startup experience a plus
• Experience with Switchgear and breaker operations

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location.

We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.