Onsite Night Dispatch & Operations Coordinator

Ruan Transportation Management Systems; Ankeny (IA); On-site; USD 28,000 - 34,000; Full time

Job summary

Ruan Transportation Management Systems in Ankeny, IA is hiring for a full-time, on-site Dispatch/Customer Service role. Schedule: Sunday to Tuesday and every other Saturday, with hours 7:00 PM–7:00 AM. You will support operations, coordinate driver workload, monitor movements, and resolve scheduling issues.

The team will update the TMS in real time to ensure accurate operational data. The role emphasizes central support to operations and drivers, with training provided and opportunities to

Qualifications

• Experience in high-volume customer service environments.
• Ability to coordinate dispatch for multiple operations.
• Strong data entry accuracy and attention to detail.

Responsibilities

• Accurately prepare and process real time data including driver activities, hours of service, fuel inquiries and other items.
• Respond to customer issues and update orders and emails as needed.
• Communicate with operations regarding issues impacting service.
• Maintain an updated computer log of incidences and manage admin tasks.
• Assist training and resource material for standard processes.

Skills

Customer service

Dispatch coordination

Data entry

Real-time updates

Job description

Ruan Transportation Management Systems in Ankeny, IA is hiring for a full-time, on-site Dispatch/Customer Service role. Schedule: Sunday to Tuesday and every other Saturday, with hours 7:00 PM–7:00 AM. You will support operations, coordinate driver workload, monitor movements, and resolve scheduling issues.

The team will update the TMS in real time to ensure accurate operational data. The role emphasizes central support to operations and drivers, with training provided and opportunities to