Night Operations Supervisor, Extended Ops Center

Ruan Transportation Management Systems; Ankeny (IA); On-site; USD 45,000 - 59,000; Full time

Job summary

Ruan Transportation Management Systems in Ankeny, IA is seeking a full-time supervisor to oversee the day-to-day operations of the extended operations center. The role focuses on staff scheduling, training and performance monitoring to ensure smooth service.

You will lead a team, coordinate with operations colleagues, resolve scheduling issues, and support process training. Evening shifts from 6:00 PM to 6:00 AM, with Wednesday to Friday and alternating Saturdays, form a stable weekend schedule.

Responsibilities

• Supervise and provide leadership to build and maintain a strong team through effective communication, training, coaching and appraising. Carry out supervisory responsibilities in accordance with the orginazation's policies and applicable laws.
• Continually assess the individual and team service level and provide recommendations to manager regarding opportunities to improve performance. Ensure compliance with established procedures and expectations.
• Establish strong working relationships with co-workers and operational teams. Maintain frequent communication with all team members.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate acting as a liason between all parties providing direction and resolution in the event of service issues or other performance deficiencies.
• Be knowledgable in and able to perform tasks from all areas supported by the extended operations team. Facilitate new team member training as well as cross-training and new process training of current team members.
• Perform other job-related duties and special projects as required.

Job description

Ruan Transportation Management Systems in Ankeny, IA is seeking a full-time supervisor to oversee the day-to-day operations of the extended operations center. The role focuses on staff scheduling, training and performance monitoring to ensure smooth service.

You will lead a team, coordinate with operations colleagues, resolve scheduling issues, and support process training. Evening shifts from 6:00 PM to 6:00 AM, with Wednesday to Friday and alternating Saturdays, form a stable weekend schedule.