Onsite Network Engineer - Tier 2 IT Support

Addison Group; Apache Junction (AZ); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group is seeking a hands-on Network Administrator in Apache Junction, AZ to provide onsite support as the IT team's backbone. You'll handle Tier 2 hardware, software, mobile devices, printers, and conference room tech.

You will troubleshoot VPNs, VLANs, DNS/DHCP, Wi‑Fi and firewall rules, manage network gear, and support Active Directory and Microsoft 365. The role emphasizes strong communication and face-to-face customer service.

Qualifications

• 2+ years of IT support, desktop support, network administration, or related experience.
• Strong networking fundamentals and hands-on troubleshooting experience.
• Experience with at least two different network equipment platforms (Ubiquiti, WatchGuard, Cisco, Aruba, Meraki, etc.).
• Experience with Active Directory and Microsoft 365.
• Strong communication and customer service skills.
• Comfortable working onsite and providing face-to-face support.

Responsibilities

• Provide onsite Tier 2 support for hardware, software, mobile devices, printers, and conference room technology.
• Troubleshoot network issues involving VPNs, VLANs, DNS, DHCP, Wi‑Fi, connectivity, and firewall rules.
• Support switches, routers, access points, and other network equipment.
• Manage and troubleshoot Active Directory and Microsoft 365.
• Assist with onboarding/offboarding, device deployment, and IT asset management.
• Support endpoint/MDM tools, including NinjaOne.
• Document issues and resolutions and assist with IT projects and network upgrades.

Skills

Networking fundamentals

Onsite support

Active Directory

Microsoft 365

Customer service

Face-to-face support

Tools

Ubiquiti

WatchGuard

Cisco

Aruba

Meraki

NinjaOne

Job description

Addison Group is seeking a hands-on Network Administrator in Apache Junction, AZ to provide onsite support as the IT team's backbone. You'll handle Tier 2 hardware, software, mobile devices, printers, and conference room tech.

You will troubleshoot VPNs, VLANs, DNS/DHCP, Wi‑Fi and firewall rules, manage network gear, and support Active Directory and Microsoft 365. The role emphasizes strong communication and face-to-face customer service.