Onsite Multi-Channel Customer Support Agent

Immersion; Mechanicsburg (Cumberland County); On-site; USD 32,000 - 44,000; Full time

Job summary

Immersion in Mechanicsburg, PA is seeking a Full-time Contact Center Agent to be the first point of contact for customers and internal partners. You will handle routine inquiries across phone and digital channels, delivering accurate, timely, and professional support while meeting performance standards.

Based onsite, you will document interactions, adhere to approved workflows, and work within a structured, high-volume environment during standard business hours (8:00 AM–8:00 PM, Mon–Fri).

Qualifications

• High school diploma or equivalent.
• 0–2 years of customer service or contact center experience.
• Strong communication and interpersonal skills.
• Ability to work in a high-volume, structured environment.

Responsibilities

• Respond to inbound calls and digital inquiries (e.g., chat, email) related to account servicing and general support
• Provide clear, accurate information using approved resources and workflows
• Resolve routine requests during first contact whenever possible
• Accurately document all customer interactions in contact center systems
• Verify customer information and maintain data accuracy
• Follow established processes for routing or escalating requests
• Meet defined performance metrics, including call quality, productivity, and schedule adherence
• Maintain professionalism and consistency across all customer interactions
• Follow all data privacy, security, and confidentiality requirements

Skills

Strong communication

Interpersonal skills

High-volume environment

Education

High school diploma or equivalent

Job description

Immersion in Mechanicsburg, PA is seeking a Full-time Contact Center Agent to be the first point of contact for customers and internal partners. You will handle routine inquiries across phone and digital channels, delivering accurate, timely, and professional support while meeting performance standards.

Based onsite, you will document interactions, adhere to approved workflows, and work within a structured, high-volume environment during standard business hours (8:00 AM–8:00 PM, Mon–Fri).