Onsite Moving Concierge — Sales & Solutions Pro

AppFolio, Inc; Columbus (OH); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Tier-based commission

Regular full-time employee benefits

Job summary

AppFolio, Inc is looking for a Concierge - LiveEasy in Columbus, Ohio, who will serve as the primary contact for homeowners during their moving journey. This role involves providing personalized support, coordinating resources, and ensuring customer satisfaction. Ideal candidates have 2+ years of customer service experience, strong communication skills, and the ability to work a 10am-7pm Eastern schedule. The position offers $18 per hour plus tier-based commission and is eligible for benefits.

Qualifications

• 2+ years of experience in customer service or concierge roles.
• Ability to understand and anticipate client needs.
• Experience managing multiple tasks and vendors simultaneously.

Responsibilities

• Serve as the main point of contact for homeowners during the moving process.
• Provide personalized guidance on moving services.
• Coordinate with vendors to arrange necessary home services.

Skills

Customer service skills

Verbal communication

Written communication

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Tools

CRM systems

Job description

AppFolio, Inc is looking for a Concierge - LiveEasy in Columbus, Ohio, who will serve as the primary contact for homeowners during their moving journey. This role involves providing personalized support, coordinating resources, and ensuring customer satisfaction. Ideal candidates have 2+ years of customer service experience, strong communication skills, and the ability to work a 10am-7pm Eastern schedule. The position offers $18 per hour plus tier-based commission and is eligible for benefits.