Customer Service Representative

TEKsystems; Tempe (AZ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA

Transportation benefits

PTO / Vacation

Job summary

TEKsystems is seeking Customer Service Representatives to join a healthcare support team in Tempe, AZ. This fully onsite, contract-to-hire role involves handling high-volume calls, assisting customers with healthcare questions, and documenting interactions across several systems.

The position requires at least 1 year of recent call center experience, strong communication skills, 30 wpm typing, and the ability to thrive in a fast-paced, metrics-driven environment.

Qualifications

• Minimum of 1 year of recent high-volume call center experience within the last 2-3 years.
• Strong customer service and communication skills.
• Stable employment history with at least one year of tenure in previous roles.
• Ability to type a minimum of 30 words per minute.
• Strong computer skills and the ability to navigate multiple systems at the same time.

Responsibilities

• Handle a high volume of inbound customer calls and occasional follow-up calls.
• Assist customers with questions regarding healthcare benefits, prior authorizations, account information, and general inquiries.
• Maintain professionalism and empathy while delivering exceptional customer service.
• Accurately document customer interactions and update information in multiple computer systems.
• Navigate several applications simultaneously while speaking with customers.
• Meet quality, productivity, and accuracy metrics.
• Manage call volumes that may range from 50-100 calls per day depending on complexity.
• Protect confidential customer information and follow established compliance standards.

Skills

Call center experience

Customer service

Typing 30 wpm

Communication

Detail orientation

Navigate multiple systems

Tools

CRM systems

Data entry platforms

Job description

About The Opportunity

We are seeking Customer Service Representatives to join a growing healthcare support team in a fast-paced call center environment. This is an excellent opportunity for individuals with recent call center experience who enjoy helping customers, solving problems, and working in a structured, team-oriented environment.

Responsibilities

• Handle a high volume of inbound customer calls and occasional follow-up calls.
• Assist customers with questions regarding healthcare benefits, prior authorizations, account information, and general inquiries.
• Maintain professionalism and empathy while delivering exceptional customer service.
• Accurately document customer interactions and update information in multiple computer systems.
• Navigate several applications simultaneously while speaking with customers.
• Meet quality, productivity, and accuracy metrics.
• Manage call volumes that may range from 50-100 calls per day depending on complexity.
• Protect confidential customer information and follow established compliance standards.

Required Qualifications

• Minimum of 1 year of recent high-volume call center experience within the last 2-3 years.
• Strong customer service and communication skills.
• Stable employment history with at least one year of tenure in previous roles.
• Ability to type a minimum of 30 words per minute.
• Strong computer skills and the ability to navigate multiple systems at the same time.
• High attention to detail and accuracy.
• Comfortable working in a fast-paced, metrics-driven environment.

Preferred Qualifications

• Experience supporting healthcare, medical, pharmacy, insurance, or benefits-related customers.
• Experience working with CRM systems, data entry platforms, or multiple software applications.
• Bilingual candidates are encouraged to apply.

Training & Work Environment

• Four-week paid training program.
• Training schedule: Monday-Friday, 8:00 AM to 4:30 PM.
• Performance-based training program that includes testing and ongoing coaching.
• Shift assignments are determined through a performance-based bidding process following training.
• Mandatory overtime may be required during peak business periods.

Why Join Us?

• Opportunity for permanent employment.
• Clear advancement pathways into specialized and leadership roles.
• Extensive industry training and professional development.
• Competitive benefits available for eligible employees.
• Supportive team environment with strong opportunities for career growth.

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay And Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Application Deadline

This position is anticipated to close on Nov 20, 2026.

Workplace Type

This is a fully onsite position in Tempe,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.