Onsite Manufacturing IT Systems Analyst (2nd/3rd Shift)

FuelCell Energy; Torrington (CT); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Employee stock purchase plan

Paid leave

Job summary

FuelCell Energy is seeking a Manufacturing Systems Analyst to support MES, ERP integrations, and shop floor IT on a 2nd/3rd shift. You will troubleshoot, document, and escalate issues to ensure uninterrupted production and data integrity.

The role focuses on MES, D365 integrations, and manufacturing devices, with onsite responsibilities and strict adherence to IT governance and SOX controls. A strong IT background in manufacturing is required.

Qualifications

• Bachelor's degree in IT/CS/Engineering or equivalent hands-on experience.
• 3+ years IT support experience in manufacturing or production-critical settings.
• Experience with MES, ERP integrations, or shop floor systems.
• Strong troubleshooting across apps, infrastructure, and devices.
• Knowledge of Windows OS, Azure Entra ID, and Active Directory.
• Ability to triage production issues under time pressure with clear communication.
• Experience documenting incidents and resolutions in an ITSM system.
• Ability to follow SOPs, runbooks, and change controls.
• Onsite work capability for 2nd or 3rd shift in a manufacturing environment.

Responsibilities

• Provide onsite 2nd/3rd shift IT support for manufacturing operations.
• Be the primary on-shift contact for MES, D365 integrations, shop floor devices, and related systems.
• Triaging, troubleshooting, resolving, and escalating issues based on production impact.
• Support endpoint and shop floor technology including PCs, HMIs, scanners, and printers.
• Perform identity and access management across Azure Entra ID and AD.
• Follow IT governance, cybersecurity, and SOX ITGC procedures with proper documentation.
• Document incidents, root cause, resolution steps, and escalation actions in the ITSM system.
• Develop and improve runbooks, procedures, and monitoring checks.
• Coordinate with operations, engineering, IT, and vendors to resolve complex issues.

Skills

Troubleshooting

MES/ERP integrations

Windows OS

Azure Entra ID

IT support in manufacturing

Documentation

Education

Bachelor's degree in IT/CS/Engineering

Equivalent hands-on experience

Tools

Microsoft Dynamics 365

ITSM tools

Job description

FuelCell Energy is seeking a Manufacturing Systems Analyst to support MES, ERP integrations, and shop floor IT on a 2nd/3rd shift. You will troubleshoot, document, and escalate issues to ensure uninterrupted production and data integrity.

The role focuses on MES, D365 integrations, and manufacturing devices, with onsite responsibilities and strict adherence to IT governance and SOX controls. A strong IT background in manufacturing is required.