Onsite Manufacturing IT Support Lead

Delta Computer Consulting, Inc.; South Carolina; On-site; USD 48,000 - 62,000; Full time

Job summary

Delta Computer Consulting, Inc. is seeking a Senior Desktop Support Specialist to provide advanced onsite IT support across enterprise desktop, mobile, and end-user computing environments at our Piedmont, SC location.

The role is contract-to-hire and 100% onsite, with sponsorship not available. The ideal candidate has 10+ years of experience, strong Windows 11, Microsoft 365, and Active Directory skills, and expertise in imaging, endpoint management, RF devices, and production-critical systems.

Qualifications

• 10+ years of hands-on desktop / end-user support experience in enterprise environments.
• Associate’s degree in Information Technology, Computer Science, or a related field.
• Strong knowledge of Windows 11, Microsoft 365, and Active Directory.
• Experience troubleshooting desktop applications, printing systems, wireless connectivity, and enterprise network access.
• Experience with workstation imaging, deployment, and endpoint management tools.
• Experience supporting RF devices, handheld scanners, and production-critical systems.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN.
• Strong communication, problem-solving, and customer service skills.
• Ability to work independently in a fast-paced, hands-on environment.
• Ability to lift and transport IT equipment up to 30 lbs and move throughout office, warehouse, and production environments.

Responsibilities

• Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
• Support desktops, laptops, monitors, docking stations, mobile devices, RF scanners, and other peripherals
• Troubleshoot network and local printers, wireless connectivity, VPN, DNS, DHCP, and Active Directory authentication
• Support Avaya VoIP phones, including hardware, connectivity, and softphone integrations
• Provide face-to-face technical support and guidance to onsite users
• Maintain and resolve IT support tickets within established SLAs
• Image, configure, deploy, and maintain Windows workstations
• Support endpoint and device management using tools such as Intune, Soti MobiControl, Lansweeper, and Automox
• Install, configure, patch, and maintain enterprise software
• Support workstation refreshes, asset inventory, and device lifecycle initiatives
• Assist with basic user account management, password resets, and account unlocks
• Provide hands-on IT support across office, warehouse, production floor, and distribution center environments
• Support RF devices, handheld scanners, and production-critical systems
• Support shift-based operations and critical after-hours issues as needed
• Create and maintain technical documentation and knowledge base articles
• Support IT asset management and inventory processes
• Participate in office expansions, infrastructure upgrades, technology deployments, and system rollouts
• Collaborate with network, systems, security, and other IT teams to resolve complex technical issues
• Serve as an escalation point for junior Desktop Support technicians
• Mentor, train, and provide technical guidance to support staff
• Train end users on new hardware, systems, and software applications

Skills

Desktop support 10+ years

Windows 11

Microsoft 365

Active Directory

Networking basics

Imaging & deployment

Endpoint management

RF devices

Customer service

Communication skills

Education

Associate’s degree in IT/CS

Bachelor’s degree in IT/CS

Tools

Intune

Soti MobiControl

Lansweeper

Automox

Job description

Delta Computer Consulting, Inc. is seeking a Senior Desktop Support Specialist to provide advanced onsite IT support across enterprise desktop, mobile, and end-user computing environments at our Piedmont, SC location.

The role is contract-to-hire and 100% onsite, with sponsorship not available. The ideal candidate has 10+ years of experience, strong Windows 11, Microsoft 365, and Active Directory skills, and expertise in imaging, endpoint management, RF devices, and production-critical systems.