Onsite Manufacturing Customer Care Specialist

Kelly Services; Minden (NV); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement savings plan

Paid holidays

Job summary

Kelly Services is seeking a Customer Service Representative in Minden, NV. This onsite role handles orders, billing, and account inquiries while coordinating with internal departments to meet customer needs.

The position requires strong data entry and ERP experience, plus solid Excel and communication skills. Expect a Monday–Friday daytime schedule, permanent full-time employment, and benefits through Kelly.

Qualifications

• 2+ years of customer service experience.
• Experience in a manufacturing or production environment is a plus.
• Strong attention to detail and accurate data entry skills.
• Experience working in an ERP system.
• Solid Excel skills, including the ability to create spreadsheets using formulas.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities, work under deadlines, and follow through on customer requests.
• Customer-focused and team-oriented approach.

Responsibilities

• Process customer orders by phone, email, online, mail, and fax.
• Accurately enter orders into the ERP system, schedule orders, and coordinate releases to Shipping.
• Answer customer questions regarding accounts, pricing, sizing, order status, and changes.
• Set up new customer accounts and assist with credit references and account follow-up.
• Handle invoicing, credits, credit adjustments, rebilling, and Return Authorizations.
• Work closely with Materials, Production, Inventory Control, Tech Support, and Shipping to resolve customer needs.
• Communicate order changes and updates to customers in a timely manner.
• Assist with month-end reporting and other administrative tasks.
• Provide backup coverage for the switchboard and front desk as needed.

Skills

Customer service

Data entry

ERP system

Excel

Communication

Multitasking

Teamwork

Tools

ERP system

Excel

Job description

Kelly Services is seeking a Customer Service Representative in Minden, NV. This onsite role handles orders, billing, and account inquiries while coordinating with internal departments to meet customer needs.

The position requires strong data entry and ERP experience, plus solid Excel and communication skills. Expect a Monday–Friday daytime schedule, permanent full-time employment, and benefits through Kelly.