Customer Service Representative

Kelly Services; Minden (NV); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement savings plan

Paid holidays

Job summary

Kelly Services is seeking a Customer Service Representative in Minden, NV. This onsite role handles orders, billing, and account inquiries while coordinating with internal departments to meet customer needs.

The position requires strong data entry and ERP experience, plus solid Excel and communication skills. Expect a Monday–Friday daytime schedule, permanent full-time employment, and benefits through Kelly.

Qualifications

• 2+ years of customer service experience.
• Experience in a manufacturing or production environment is a plus.
• Strong attention to detail and accurate data entry skills.
• Experience working in an ERP system.
• Solid Excel skills, including the ability to create spreadsheets using formulas.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities, work under deadlines, and follow through on customer requests.
• Customer-focused and team-oriented approach.

Responsibilities

• Process customer orders by phone, email, online, mail, and fax.
• Accurately enter orders into the ERP system, schedule orders, and coordinate releases to Shipping.
• Answer customer questions regarding accounts, pricing, sizing, order status, and changes.
• Set up new customer accounts and assist with credit references and account follow-up.
• Handle invoicing, credits, credit adjustments, rebilling, and Return Authorizations.
• Work closely with Materials, Production, Inventory Control, Tech Support, and Shipping to resolve customer needs.
• Communicate order changes and updates to customers in a timely manner.
• Assist with month-end reporting and other administrative tasks.
• Provide backup coverage for the switchboard and front desk as needed.

Skills

Customer service

Data entry

ERP system

Excel

Communication

Multitasking

Teamwork

Tools

ERP system

Excel

Job description

CUSTOMER SERVICE REPRESENTATIVE

Location: Minden, NV

Pay: $20.50-$26.00/hour

Schedule: Monday-Friday, 7:00 AM-4:00 PM

Employment Type: Permanent, Full-Time

Work Arrangement: Fully Onsite

JOB SUMMARY

Our client is seeking a Customer Service Representative to join their team in Minden, NV. This role is responsible for processing customer orders, responding to customer questions, handling account and billing activities, and coordinating with multiple internal departments to ensure customer needs are addressed accurately and efficiently.

RESPONSIBILITIES

• Process customer orders by phone, email, online, mail, and fax
• Accurately enter orders into the ERP system, schedule orders, and coordinate releases to Shipping
• Answer customer questions regarding accounts, pricing, sizing, order status, and changes
• Set up new customer accounts and assist with credit references and account follow-up
• Handle invoicing, credits, credit adjustments, rebilling, and Return Authorizations
• Work closely with Materials, Production, Inventory Control, Tech Support, and Shipping to resolve customer needs
• Communicate order changes and updates to customers in a timely manner
• Assist with month-end reporting and other administrative tasks
• Provide backup coverage for the switchboard and front desk as needed

QUALIFICATIONS

• 2+ years of customer service experience
• Experience in a manufacturing or production environment is a plus
• Strong attention to detail and accurate data entry skills
• Experience working in an ERP system
• Solid Excel skills, including the ability to create spreadsheets using formulas
• Strong written and verbal communication skills
• Ability to manage multiple priorities, work under deadlines, and follow through on customer requests
• Customer-focused and team-oriented approach

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life - just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affiliated employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.