Mandarin-Speaking Admin & Customer Support — Cupertino

Thinkacademyus; San Jose (CA); On-site; USD 27,552 - 34,440; Full time

Job summary

Thinkacademyus seeks a Customer Service & Administrative Coordinator in Cupertino to enhance the customer experience for students and families. This full-time position demands fluency in Mandarin, strong customer service skills, and the ability to manage multiple tasks efficiently.

The ideal candidate will support parent communication, assist students, and ensure their needs are met with professional guidance. Responsibilities include documenting concerns and supporting operational improvements.

Qualifications

• Previous experience in customer service or administrative support is preferred.
• Ability to quickly understand complex processes and product details.
• Strong problem-solving skills in urgent situations.

Responsibilities

• Serve as a primary point of contact for parents and students.
• Respond to inquiries regarding courses, learning progress, and account access.
• Handle urgent or complex cases with ownership.

Skills

Customer service experience

Problem-solving skills

Communication skills

Organizational skills

Fluency in Mandarin Chinese

Proficiency in English

Job description

Thinkacademyus seeks a Customer Service & Administrative Coordinator in Cupertino to enhance the customer experience for students and families. This full-time position demands fluency in Mandarin, strong customer service skills, and the ability to manage multiple tasks efficiently.

The ideal candidate will support parent communication, assist students, and ensure their needs are met with professional guidance. Responsibilities include documenting concerns and supporting operational improvements.