Onsite Manager

- United States - VWR International; Boston (MA); On-site; USD 118,000 - 130,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k)

Tuition assistance

Employee Stock Purchase Plan

Commuter benefits

Flexible Spending Account

Holidays

Job summary

Avantor's Advanced Laboratory Services in Boston, MA seeks an experienced operations leader to oversee multi-site GMP lab services and research protocols, reporting to the Regional Director.

You will set priorities across supervisor teams, drive continuous improvement, manage budgets, and lead cross-site initiatives to ensure consistent service delivery and client satisfaction.

Qualifications

• 7–10 years in lab services, warehouse, logistics or inventory management in GMP
• 3–5 years of formal supervisory experience
• Experience leading continuous improvement initiatives with quantified impact
• Experience managing budgets and operational financial reviews
• Experience in regulated client environments (pharmaceutical, biotech, medical device)

Responsibilities

• Set operational priorities across supervisor teams to ensure consistent service delivery in GMP environments
• Conduct weekly reviews with direct report supervisors to assess performance and priorities
• Reallocate resources across teams or sites to respond to volume surges and shifts
• Serve as senior operational escalation contact for high-impact issues
• Own day-to-day operating rhythm and cross-site initiatives from launches to transitions

Skills

Inventory management

Excel advanced

Power BI/Tableau

Operational data analysis

Lean Six Sigma

Education

Bachelor's degree

Degree in supply chain, business, life sciences or related field

Tools

Power BI

Tableau

ERP / inventory systems

Job description

The Opportunity

In this role, you will report to the Regional Director and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Boston, MA

Schedule: 4-day work week, 10-hour shifts. Operations run 7 days per week. Employees will be assigned to a fixed schedule that may include weekdays and/or weekends based on business needs.

Shift 1: 6:00 AM - 4:30 PM

Shift 2: 12:30 PM - 11:00 PM

Salary range: $118,000 - $129,800 + up to a 5% annual bonus

Benefits

• Health & Wellness
• Comprehensive Medical, Dental, and Vision coverage
• Wellness programs
• Eligible for medical coverage starting Day 1
• Time Off
• Paid Time Off (PTO)
• Company-paid holidays
• Choice holidays
• Financial Well-Being
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Commuter benefits
• 401(k) retirement plan
• Tuition assistance
• Employee Stock Purchase Plan discount

What we're looking for

Education

Higher Education degree in supply chain, business, life sciences, or a related field required; Bachelor's strongly preferred

Experience

• 7-10 years of experience in laboratory services, warehouse, logistics or inventory management operations in a GMP environment
• 3-5 years of formal supervisory experience, including supervision of supervisors or equivalent multi-team scope
• Documented experience leading continuous improvement initiatives with quantified business impact
• Experience managing budgets and operational financial reviews
• Experience in regulated client environments (pharmaceutical, biotech, medical device or similar)

Technical Skills

• Advanced proficiency with inventory management systems and operational reporting platforms
• Strong Excel skills including advanced functions, pivot tables and dashboard design
• Ability to analyze operational and financial data and translate into action
• Working knowledge of continuous improvement methodologies (Lean, Six Sigma) at practitioner level
• Experience with Power BI, Tableau or equivalent visualization tools

Certifications / Licenses

• Valid driver's license required

How you will thrive and create an impact

Avantor's Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:

Multi-Team / Multi-Site Operational Leadership

• Set operational priorities across the supervisor team to ensure consistent service delivery across all in-scope teams or sites in a GMP environment
• Conduct weekly operational reviews with direct report supervisors to assess service level performance and align on priorities
• Reallocate resources across teams or sites to respond to volume surges, coverage gaps or client-driven priority shifts
• Serve as the senior operational escalation contact for high-impact issues and exceptions
• Own the day-to-day operating rhythm, including daily/weekly/monthly review cadences across the scope
• Lead cross-site or cross-team initiatives including new service launches, site activations and transition events

Supervisor Development & Performance Management

• Conduct performance reviews, goal setting and development conversations for direct report supervisors on the VWR Services HR cycle
• Build and actively manage succession pipelines for each supervisor position under scope
• Coach direct report supervisors on people leadership, operational execution, improvement initiatives and client management
• Lead hiring and selection for openings within scope within scope; participate in peer hiring
• Identify and accelerate development of high-potential supervisors through stretch assignments, formal training and mentorship
• Partner with HR on complex employee relations matters affecting direct reports and their teams

Workflow Standardization & Continuous Improvement

• Identify opportunities to refine or enhance work methods across the scope and implement adjustments to improve efficiency and effectiveness
• Drive standardization of SOPs, work instructions and training materials across sites and teams
• Charter, sponsor and deliver multi-team continuous improvement projects with quantified business impact
• Partner with Business Process Consulting and Quality functions to scale successful improvements across Avantor
• Review improvement initiatives led by direct reports; provide coaching and remove barriers to successful delivery
• Track and report improvement outcomes at the account or regional level for internal leadership and client reviews

Complex Problem Resolution

• Lead resolution of challenges within the scope of services provided, analyzing relevant data and factors to develop informed solutions
• Facilitate structured problem-solving across cross-functional stakeholders including client, vendor and Avantor teams
• Own major incident respo