Onsite Logistics Lead - White-Glove Service

Sprout; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Sprout is seeking an onsite logistics supervisor to travel domestically and oversee the execution of white glove service projects across the United States. The role includes overseeing labor crews, coordinating with transport partners, and ensuring safe handling of sensitive electronics from origin to destination.

The position is based at our Woodland, CA facility with regular field assignments. It requires strong communication, problem-solving, and leadership skills, plus willingness to travel

Qualifications

• DG/Hazardous material certification and/or willingness to become certified, specifically related to Lithium‑Ion batteries and battery‑containing equipment packaging & handling.
• Working knowledge of IT assets and/or high value asset protection & packaging and security methods required, with reverse logistics (ITAD) experience strongly preferred.
• Experience with onsite logistics services (audit & reconciliation, safe packaging, loading, warehousing, transportation, etc.) is required, experience in sensitive environments such as client offices and datacenters is highly preferred.
• Experience with event logistics or other types of sensitive onsite services requiring a high degree of project execution & professionalism is highly preferred.
• Experience traveling and planning travel activities autonomously and responsibly is required.
• Demonstrable knowledge & experience of safe handling, packing, and physical labor execution required.
• Demonstrable experience leading and coordinating team efforts with a keen eye for process & efficiency improvements as it relates to tactical onsite execution.
• Experience optimizing labor activities and reducing labor waste, removing bottlenecks, etc.
• Experience with onsite inventory, audits, production control, and reconciliation preferred.

Responsibilities

• Work cross-functionally with onsite coordinators, project managers, and assigned labor crews to ensure flawless execution of white glove service projects throughout the US.
• Interpret scopes of work for tactical execution and oversee the successful completion of white glove jobs, including hands‑on participation and leadership of onsite labor crews.
• Ensure onsite contractors adhere to well-defined scopes of work and meet Sprout’s expectations for excellence, embody Sprout’s core values, and overall represent our company well.
• Work directly with onsite service providers, transportation partners (internal and external) and customers to collect & transport goods.
• Oversee the safe & secure packing, loading, and transport of sensitive electronics from origin job sites.
• Proactively seek ways to improve onsite customer experience and increase effectiveness of planning and work order execution.
• Plan and problem solve autonomously with a high sense of urgency.
• Make suggestions and identify areas for optimization & cost savings and/or customer‑experience improvements.
• Work cross‑functionally with customer success, project management, logistics coordinators, and other logistics teams (internal and external) to deliver exceptional onsite white glove service and maintain a high degree of customer satisfaction and confidence.
• Learn and use various applications and web‑based systems to facilitate shipments & reporting as needed.
• Maintain close communication with internal & external stakeholders (customers, facility personnel, vendors, etc.) regarding necessary planning for job execution and customer success.
• Provide job completion notes & summaries to internal stakeholders following each job, outlining what went well, what did not go well, and areas for improvement and optimization.
• Adapt and act with urgency, adjusting plans as necessary to address challenges and maintain project success.
• Travel frequently throughout the US to provide an onsite presence, sometimes with little advanced notice.
• Work and travel outside of normal business hours as needed.
• Support department leaders and perform other duties assigned to support our customers and overall success of the organization.
• Measure onsite project performance using appropriate tools and techniques.
• Report and elevate to management as needed.
• Communicate effectively with clients both virtually and in‑person to identify needs and provide updates.
• Ensure client satisfaction and foster long‑term relationships through consistently delivering beyond expectations
• Proactively identify execution & customer experience risks and develop mitigation strategies in conjunction with logistics coordinators & project managers.
• Maintain a positive attitude when faced with adversity to overcome challenges and provide support within the logistics and operations departments.

Job description

Sprout is seeking an onsite logistics supervisor to travel domestically and oversee the execution of white glove service projects across the United States. The role includes overseeing labor crews, coordinating with transport partners, and ensuring safe handling of sensitive electronics from origin to destination.

The position is based at our Woodland, CA facility with regular field assignments. It requires strong communication, problem-solving, and leadership skills, plus willingness to travel