Field Service Lead: Onsite IT Asset Logistics

Sproutup; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Sprout is a global IT hardware retirement provider serving hyperscalers and enterprises. The role involves traveling across the US to oversee onsite services and support the operations team from our Woodland, CA facility.

You will lead labor crews, ensure safe handling of electronics, and maintain strong customer relations with a focus on efficiency and excellence. We seek candidates with HazMat certification, IT asset experience, and a proven ability to manage complex onsite projects, planning

Qualifications

• Proficient with MS Office (Outlook, Word, Excel).
• Willingness to learn new workflows and undergo training.
• DG/Hazmat certification or willingness to become certified (Lithiump battery packaging).
• Experience with IT assets and reverse logistics, strongly preferred.
• Experience with onsite logistics services (packing, loading, warehousing, transport).
• Experience in event logistics or sensitive onsite services is highly preferred.
• Ability to plan travel autonomously and manage schedules.
• Demonstrated safe handling, packing and physical labor execution.
• Experience leading and coordinating onsite teams for efficient execution.
• Experience optimizing labor activities and reducing bottlenecks.
• Experience with onsite inventory, audits and reconciliation.

Responsibilities

• Travel domestically to oversee onsite services and assist logistics activities.
• Supervise white glove service projects, coordinating labor crews on site.
• Ensure contractors follow scopes of work and meet expectations.
• Collaborate with service providers, transportation partners and customers.
• Oversee safe packing, loading, and transport of sensitive electronics.
• Identify improvements to planning and execution, with cost savings.
• Plan and problem solve autonomously with urgency.
• Provide feedback after each job with notes for improvements.
• Maintain communication with stakeholders regarding planning and success.
• Travel frequently across the US to maintain onsite presence.

Skills

MS Office (Outlook, Word, Excel)

Willingness to learn

DG/HazMat certification

IT assets knowledge

Onsite logistics services

Event logistics experience

Autonomous travel planning

Safe handling & packing

Team leadership for onsite work

Labor optimization

Onsite inventory experience

Job description

Sprout is a global IT hardware retirement provider serving hyperscalers and enterprises. The role involves traveling across the US to oversee onsite services and support the operations team from our Woodland, CA facility.

You will lead labor crews, ensure safe handling of electronics, and maintain strong customer relations with a focus on efficiency and excellence. We seek candidates with HazMat certification, IT asset experience, and a proven ability to manage complex onsite projects, planning