Customer Service Representative

Hub Group; Oak Brook (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Hub Group, a leading supply chain company, is seeking a Customer Service Representative in Oak Brook, IL to provide phone-based support to customers and delivery teams. You will handle inbound and outbound calls, answer questions, provide order updates, and resolve issues while delivering a positive experience.

The role requires strong communication, problem-solving, and the ability to manage multiple systems to document interactions accurately.

Qualifications

• Previous call center or customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service, problem-solving, and active listening skills.
• Comfortable handling a high volume of inbound and outbound calls.
• Ability to professionally handle customer complaints and escalations.
• Ability to multitask and navigate multiple computer systems while assisting customers.
• Strong attention to detail and organizational skills.
• Dependable, accountable, and able to work effectively with limited supervision.

Responsibilities

• Answer inbound calls from customers and delivery teams in a professional and timely manner.
• Make outbound calls to customers regarding orders, deliveries, service issues, and follow-up.
• Assist customers with questions, concerns, complaints, and delivery-related issues.
• Research and resolve customer issues or escalate when additional assistance is needed.
• Provide accurate order and delivery status updates to customers.
• Monitor delivery progress and communicate delays or issues to customers and delivery teams.
• Follow up with customers to obtain feedback regarding their delivery experience.
• Respond to customer and internal emails in a timely and professional manner.
• Contact vendors regarding damaged products, replacements, or other customer order concerns.
• Accurately document customer interactions, order updates, and resolutions.
• Update customer orders and information within company systems.
• Complete required daily reports and administrative documentation.
• Maintain a professional and customer-focused approach during all interactions.
• Perform other customer service and administrative duties as assigned.

Skills

Call center experience

Verbal & written communication

Customer service

High call volume

Complaint handling

Multitasking across systems

Attention to detail

Dependable & self-directed

Job description

The Customer Service Representative provides phone-based support to customers and delivery teams. This position handles inbound and outbound calls, assists with customer questions and concerns, provides order and delivery updates, and works to resolve issues while delivering a positive customer experience.

Essential Job Functions

• Answer inbound calls from customers and delivery teams in a professional and timely manner.
• Make outbound calls to customers regarding orders, deliveries, service issues, and follow-up.
• Assist customers with questions, concerns, complaints, and delivery-related issues.
• Research and resolve customer issues or escalate when additional assistance is needed.
• Provide accurate order and delivery status updates to customers.
• Monitor delivery progress and communicate delays or issues to customers and delivery teams.
• Follow up with customers to obtain feedback regarding their delivery experience.
• Respond to customer and internal emails in a timely and professional manner.
• Contact vendors regarding damaged products, replacements, or other customer order concerns.
• Accurately document customer interactions, order updates, and resolutions.
• Update customer orders and information within company systems.
• Complete required daily reports and administrative documentation.
• Maintain a professional and customer-focused approach during all interactions.
• Perform other customer service and administrative duties as assigned.

Qualifications & Skills

• Previous call center or customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service, problem-solving, and active listening skills.
• Comfortable handling a high volume of inbound and outbound calls.
• Ability to professionally handle customer complaints and escalations.
• Ability to multitask and navigate multiple computer systems while assisting customers.
• Strong attention to detail and organizational skills.
• Dependable, accountable, and able to work effectively with limited supervision.

Shift: Multiple Shifts Available

Pay: $16-18/hr

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .

Job Schedule Full time

Locations US IL Oak Brook 2001 Hub Group Way