Onsite Logistics Account Lead

M W Logistics Llc; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

MW Logistics Llc in Dallas, TX is hiring an Onsite Logistics Account Manager to establish, manage and grow relationships with carrier partners while delivering best-in-class service to clients. You will serve as primary liaison for assigned accounts, coordinate shipments, track in-transit loads, and ensure on-time performance.

The role requires a bachelor's degree and at least two years of freight broker experience, plus strong communication and organizational skills.

Qualifications

• Bachelor's degree in marketing, logistics, or related field; minimum 2 years freight broker experience.
• Working knowledge of Microsoft Office (Outlook, Excel, Word).
• Strong data analytical skills.
• Excellent written and verbal communication with professional phone/email etiquette.
• Superior organizational skills with high attention to detail.
• High customer service orientation.
• Team player with ability to excel in a team-based environment.
• Sense of urgency, flexibility, and assertiveness.
• Ability to multi-task and prioritize in a fast-paced environment.
• Quick learner with ability to receive/give clear instructions.

Responsibilities

• Serve as primary liaison for assigned customer accounts, ensuring clear communication and proactive issue resolution.
• Act as key contact for customers, ensuring timely freight execution and exceptional service.
• Manage client relationships, coordinate shipments, and collaborate with carriers and internal teams to drive logistics solutions.
• Monitor in-transit loads and provide real-time updates and ensure on-time performance.
• Manage and track rates with carriers.
• Book carriers and build loads through Quickbase system (Training will be provided).
• Develop and manage carrier base for consistent lane specific volumes.
• Clarify load requirements with carriers, confirming drivers have proper information to pick up/deliver.
• Maintain carrier satisfaction, provide high quality service, and work ethic while representing MWL.
• Manage order entry and create orders for customers through systems, phone, and email as needed.
• Follow customer SOPs during the booking and dispatching process.
• Provide and required reporting to management. Follow Accessorial Approval processes when requesting an accessorial approval.

Skills

Freight broker exp

Data analytics

Customer service

MS Office

Phone & email etiquette

Organizational skills

Team player

Education

Bachelor's degree in marketing, logistics or related field

Tools

Quickbase

Job description

MW Logistics Llc in Dallas, TX is hiring an Onsite Logistics Account Manager to establish, manage and grow relationships with carrier partners while delivering best-in-class service to clients. You will serve as primary liaison for assigned accounts, coordinate shipments, track in-transit loads, and ensure on-time performance.

The role requires a bachelor's degree and at least two years of freight broker experience, plus strong communication and organizational skills.