Onsite Lead Desktop & Field Support Tech

Cognizant; High Point (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Cognizant is seeking a hands-on Field Services & Desktop Support Tech in High Point, NC. This fully onsite role oversees desktop operations across office and factory environments, serving as the primary onsite lead with daily physical presence at the customer site.

You will perform break/fix, deployments, and escalations for laptops, desktops, printers, and A/V devices while applying Windows troubleshooting and basic network diagnostics to restore services quickly.

Qualifications

• 5+ years of Desktop Support including Windows 11
• Experience with printers and rugged factory devices
• Cisco VC devices troubleshooting and telephony experience
• Experience with work assignment reporting, escalation handling, RCA/root cause analysis and documentation

Responsibilities

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, printers, handheld scanners, and conference room A/V systems
• Act as primary point of accountability for the site from desktop support perspective
• Monitor and assign tickets through ITSM tools; manage queues, priorities, and escalations
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly
• Perform incident management, RCA for major incidents, and drive issue prevention
• Create and maintain SOPs, runbooks, and knowledge articles
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency

Skills

Windows troubleshooting

Network diagnostics

Incident management

SOPs & runbooks

Onsite field support

Tools

SCCM

IT Shop

Nexthink

Job description

Cognizant is seeking a hands-on Field Services & Desktop Support Tech in High Point, NC. This fully onsite role oversees desktop operations across office and factory environments, serving as the primary onsite lead with daily physical presence at the customer site.

You will perform break/fix, deployments, and escalations for laptops, desktops, printers, and A/V devices while applying Windows troubleshooting and basic network diagnostics to restore services quickly.