Onsite ITSM Project Manager - IL (8+ Months)

Stem Xpert; Bannockburn (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions provider is hiring an ITSM Project Manager for a position based 100% onsite in Bannockburn, IL. This role lasts at least 8 months with the possibility of extension or temp to perm. The successful candidate will manage ITSM ticket queues, communicate with clients, and ensure compliance with service level agreements. Candidates should have strong communication skills, experience with queue management, and proficiency in MS Office. PMP/PMI certification is a plus.

Qualifications

• Must have excellent verbal and written communication skills.
• Self-motivated and able to work independently.
• Experience managing ITSM queues and related incidents.
• Ability to monitor ticket SLAs and escalate as needed.

Responsibilities

• Manage all tickets coming into the ITSM queue.
• Provide daily status reports on ticket resolutions.
• Act as the escalation point for unresolved issues.
• Ensure strict adherence to SLAs and KPIs.

Skills

Excellent verbal and written communication skills

Self-motivating and self-learning work approach

Queue Management

Strong MS Office tools experience

Experience in Service desk operations

Tools

MS Office

Job description

A technology solutions provider is hiring an ITSM Project Manager for a position based 100% onsite in Bannockburn, IL. This role lasts at least 8 months with the possibility of extension or temp to perm. The successful candidate will manage ITSM ticket queues, communicate with clients, and ensure compliance with service level agreements. Candidates should have strong communication skills, experience with queue management, and proficiency in MS Office. PMP/PMI certification is a plus.