Onsite IT Workstation Administrator — Fort Riley

Ardent MC; Fort Riley (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Ardent is seeking an IT Workstation Administrator to serve as the sole on-site WA for the Fort Riley TAP IT systems in Fort Riley, Kansas. The role interfaces with the NEC to plan, install, configure, troubleshoot, and maintain TAP assets, while delivering customer-centric IT support from first contact through closure of each request.

The candidate will also work to identify trends, manage user logins, and ensure security policies are applied to TAP services, with strict adherence to DoD IA

Qualifications

• Experience providing IT support and customer-facing service.
• Ability to gather, analyze, and present facts.
• Familiarity with network administration concepts.

Responsibilities

• Serve as Workstation Administrator for TAP IT systems and liaison to NEC.
• Install, configure, troubleshoot, and maintain TAP networked systems and end-user assets.
• Provide courteous IT support from initial contact to closure.
• Maintain ITSM and IASO accounts and report status.
• Adhere to security policies and DoD IA requirements.

Skills

Customer service

Analytical thinking

Network administration

Interpersonal communication

Tools

CompTIA A+

CompTIA Network+

CompTIA Security+

Job description

Ardent is seeking an IT Workstation Administrator to serve as the sole on-site WA for the Fort Riley TAP IT systems in Fort Riley, Kansas. The role interfaces with the NEC to plan, install, configure, troubleshoot, and maintain TAP assets, while delivering customer-centric IT support from first contact through closure of each request.

The candidate will also work to identify trends, manage user logins, and ensure security policies are applied to TAP services, with strict adherence to DoD IA