IT Workstation Administrator

Ardent MC; Fort Riley (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Ardent is seeking an IT Workstation Administrator to serve as the sole on-site WA for the Fort Riley TAP IT systems in Fort Riley, Kansas. The role interfaces with the NEC to plan, install, configure, troubleshoot, and maintain TAP assets, while delivering customer-centric IT support from first contact through closure of each request.

The candidate will also work to identify trends, manage user logins, and ensure security policies are applied to TAP services, with strict adherence to DoD IA

Qualifications

• Experience providing IT support and customer-facing service.
• Ability to gather, analyze, and present facts.
• Familiarity with network administration concepts.

Responsibilities

• Serve as Workstation Administrator for TAP IT systems and liaison to NEC.
• Install, configure, troubleshoot, and maintain TAP networked systems and end-user assets.
• Provide courteous IT support from initial contact to closure.
• Maintain ITSM and IASO accounts and report status.
• Adhere to security policies and DoD IA requirements.

Skills

Customer service

Analytical thinking

Network administration

Interpersonal communication

Tools

CompTIA A+

CompTIA Network+

CompTIA Security+

Job description

Ardent is seeking an IT Workstation Administratorto join our team.

This is an onsite position located at Fort Riley, Kansas.

Position Description

Ardent is seeking an IT Support Specialist to serve as the sole on-site Workstation Administrator (WA) for the Fort Riley TAP IT systems. This role is the primary interface between TAP and the local Network Enterprise Center (NEC), responsible for the planning, installation, configuration, troubleshooting, and maintenance of TAP networked systems and end-user IT assets, and for providing customer-centric IT support from first contact through closure of each request or incident.

Responsibilities and Duties

• Serve as Workstation Administrator (WA) for TAP IT systems; serve as the primary liaison between TAP and the Fort Riley Network Enterprise Center (NEC).
• Identify and track modifications required to enhance and maintain installed hardware/software configurations of assigned systems; ensure planned and actual installations are accomplished IAW NEC standards.
• Establish and maintain a Fort Riley ITSM account and an Information Assurance Security Officer (IASO) account; submit a monthly printout of all ITSM trouble tickets to the COR.
• Establish and maintain an internal trouble-ticket log for all user-reported IT problems; provide a monthly trouble-ticket report to the COR.
• Attend Fort Riley Information Management Officer (IMO) training and all monthly IMO meetings hosted by the NEC.
• Provide customer support: field help requests by phone and work order in a courteous manner; diagnose and resolve reported hardware/software problems for TAP staff and classroom facilitators.
• Facilitate user logins to TAP systems; administer assigned user accounts and file-rights management; apply diagnostic utilities to troubleshoot issues.
• Identify trends/patterns in support requests and participate in developing improved TAP IT processes and procedures; serve as liaison between TAP staff, NEC, and end users.
• Ensure unauthorized IT access is identified and reported immediately to the COR; enforce security/Information Assurance policies and protocols on TAP systems.
• Configure applications, system software, hardware, and local peripherals; install, configure, troubleshoot, and maintain customer hardware and software; monitor NEC-pushed software and updates.
• Track IP addresses and data-jack numbers for all networked hardware; establish and resolve connectivity between local and NEC systems.
• Open a trouble ticket for any unresolved hardware/software issue; install and configure new TAP IT systems within two (2) workdays of receipt.
• Analyze and define network requirements; assist with network architecture, capacity, and workload monitoring; diagnose and resolve network problems.
• Apply information security/information assurance policies, principles, and practices in the delivery of all network services.
• Submit weekly workload and work-order status reports to the COR.
• Comply with all COVID-19 and other Fort Riley health/safety guidance as directed.

Requirements

• Ability to gather, analyze, and present facts, and to interpret and apply rules, regulations, and procedures.
• Working knowledge of current automation technology, computer security, and communications connectivity requirements.
• Knowledge of computer network administration; LAN/networking technology (capabilities, equipment, operating systems, topologies) and data communications (protocols, architectures, equipment).
• Knowledge of data/process modeling methodology, information-processing standards, and configuration-management principles.
• Knowledge of common micro/minicomputer hardware, peripherals, and software, and Army Information Management / automated data processing guidance.
• Ability to meet and deal with customers using a high degree of tact and diplomacy.
• Valid computer environment training certificate — CompTIA A+, Network+, or Security+ (or DoD 8570.01-M IA baseline-equivalent). A 6-month grace period from first day of employment is permitted if not already held.
• Willingness to register in the Army Training Certification Tracking System (ATCTS) at commencement of services; complete DoD Information Assurance Awareness prior to information-system access and annually thereafter;Antiterrorism (AT) Level I awareness training within 30 calendar days of start and annually thereafter; iWATCH training within 30 calendar days of contract award and within 5 calendar days of start; OPSEC Level I Awareness training within 30 calendar days of reporting for duty and annually thereafter; annual computer-security brief certification within 5 business days of gaining computer access;Privacy Act briefing within 10 workdays of contract award/new assignment, and annually thereafter.

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. We highly encourage all Veterans and those with disabilities to apply.

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.