Senior IT Technician — Industrial On‑Site Support

Butler Aerospace & Defense; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision insurance

Sick time

Job summary

Butler America Aerospace, LLC. seeks a versatile Senior IT Technician to support on-site PCs, servers, networks, manufacturing tooling, conference rooms, and more in a fast-paced industrial setting.

Expect end-user, server, network, printer, SCIF PC support, data spill cleanup, and office buildout assistance. You will own the PCaaS lifecycle, provide hands-on support across devices and networks, manage AV needs, and assist with facility moves while maintaining security and uptime.

Qualifications

• Bachelor’s degree or equivalent hands-on IT experience with certs.
• 2–5 years IT support in manufacturing/industrial environments.
• Strong communication and prioritization under pressure.
• Willingness to participate in on-call rotation and after-hours work.

Responsibilities

• Own the PCaaS lifecycle: deployment, onboarding, refreshes, decommissioning.
• Provide end-user support for desktops, laptops, printers, and mobile devices.
• Manage printers, peripherals, and electronic waste disposal.
• Support AV in conference rooms and ad-hoc events.
• Assist with real estate moves and cabling in facilities.
• Troubleshoot manufacturing and engineering tools and shop-floor terminals.
• Patch systems, basic administration, and data protection tasks.
• Handle network operations: VPN, Wi-Fi, LAN/WAN, switches, and WAPs.
• Data closet and cable management, infrastructure upkeep.
• Support disaster recovery, backups, and business continuity checks.
• Manage SLA compliance, CSAT, ticket backlog, and major incidents.
• Data spill remediation and security application support.
• Collaborate with business units and external vendors; own issues until resolution.

Skills

Desktop support

Networking

Printer support

SCIF environments

Security/compliance

Incident management

SLA/CSAT tracking

Ticketing systems

On-call readiness

Education

Bachelor’s degree in IT or related field

Tools

VPN

LAN/WAN switches

Printer management software

SCIF PC tooling

Job description

Butler America Aerospace, LLC. seeks a versatile Senior IT Technician to support on-site PCs, servers, networks, manufacturing tooling, conference rooms, and more in a fast-paced industrial setting.

Expect end-user, server, network, printer, SCIF PC support, data spill cleanup, and office buildout assistance. You will own the PCaaS lifecycle, provide hands-on support across devices and networks, manage AV needs, and assist with facility moves while maintaining security and uptime.