Onsite IT Systems Support Analyst

ALLDATA; Elk Grove (CA); On-site; USD 54,304 - 90,673; Full time

Job summary

ALLDATA in Elk Grove, California is looking for a Systems Support Analyst to provide intermediate to advanced technical support for Microsoft 365 and endpoint systems. This role supports office operations and manages escalated tickets, performs device imaging and deployment, and ensures device security compliance.

The ideal candidate has an associate's degree in IT or equivalent experience, with strong troubleshooting skills and experience with ITSM tools. The position offers an hourly rate ranging from $39.42 to $65.82.

Qualifications

• Experience with ITSM tools like Atlassian Jira/Confluence.
• Intermediate to advanced troubleshooting across Windows and macOS.
• Experience with endpoint management tools such as Intune and SCCM.

Responsibilities

• Provide Tier 2-3 support and resolve incidents and service requests.
• Administer Windows 11, Microsoft 365, and Active Directory.
• Deliver onsite support for employees and manage endpoints.

Skills

ITSM tools

Intermediate/advanced troubleshooting

Endpoint management tools

Networking basics

Scripting/automation (PowerShell, Python)

Education

Associate’s degree in IT or equivalent experience

Tools

Atlassian Jira

ServiceDesk

Logitech

Poly

Microsoft Teams Rooms

Job description

ALLDATA in Elk Grove, California is looking for a Systems Support Analyst to provide intermediate to advanced technical support for Microsoft 365 and endpoint systems. This role supports office operations and manages escalated tickets, performs device imaging and deployment, and ensures device security compliance.

The ideal candidate has an associate's degree in IT or equivalent experience, with strong troubleshooting skills and experience with ITSM tools. The position offers an hourly rate ranging from $39.42 to $65.82.