Onsite IT Support Technician — Training & Career Growth

The 20; Plano (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) match up to 4%

Certification reimbursement

Advancement opportunities

Culture of excellence

Job summary

The 20 LLC is a nationwide MSP delivering technology solutions to businesses across the country. We are seeking an Information Technology Support Desk Technician to provide on-site IT support with strong ticketing and customer service skills.

You will resolve issues, document interactions, and adhere to SOPs while supporting clients and ensuring quality service. A+ certification and IT fundamentals are preferred.

Qualifications

• IT Fundamentals and A+ certifications, or equivalent professional experience.
• 1+ year of professional help desk experience.
• High attention to detail and ability to follow instructions.
• Ability to adapt to changing and fast-moving environments.

Responsibilities

• Identify, analyze, and resolve common technical issues on workstations, mobile devices, operating systems, software, hardware, and peripherals.
• Manage ticket queue to ensure timely resolution.
• Provide customer support using remote connection software.
• Provide thorough documentation on each customer interaction.
• Prioritize ticketing system flow by following SOPs and KB articles for resolution.
• Meet or exceed KPI goals.

Skills

Attention to detail

Follow instructions

Adaptability

Education

IT Fundamentals

A+ certification

Tools

Ticketing system

Remote access software

Job description

The 20 LLC is a nationwide MSP delivering technology solutions to businesses across the country. We are seeking an Information Technology Support Desk Technician to provide on-site IT support with strong ticketing and customer service skills.

You will resolve issues, document interactions, and adhere to SOPs while supporting clients and ensuring quality service. A+ certification and IT fundamentals are preferred.