Mission-Critical IT Support Specialist (Secret Clearance)

Arena Technical Resources, LLC (ATR); Huntsville (AL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Tuition reimbursement

Job summary

Galapagos Federal Systems, LLC is looking for an Advanced Computer User Support Specialist in Huntsville, Alabama, to provide vital IT support for U.S. Space Command at Redstone Arsenal. As part of a dedicated team, you'll deliver fast and effective technical support, resolving hardware, software, and network issues.

The ideal candidate has strong analytical and communication skills, with a background in computer system support, and is capable of hands-on troubleshooting. Excellent benefits include health insurance, flexible spending accounts, and a 401(k).

Qualifications

• Minimum of Secret security clearance active.
• Five years of professional IT experience in a military or federal environment.
• Ability to troubleshoot complex IT issues remotely.

Responsibilities

• Provide technical support and troubleshooting for computer systems.
• Install, configure, and maintain end-user devices.
• Engage with users to assess needs and provide guidance.

Skills

Technical proficiency with Windows operating systems

Microsoft Office Suite

TCP/IP networking

Microsoft Active Directory

Excellent communication skills

Customer service

Organizational skills

Education

Bachelor's degree in relevant field or equivalent experience

DoD 8570.01 IAT Level II certification

DoDM 8140.03 Advanced Level Certification

Tools

Remote support tools

Ticketing systems

Job description

Galapagos Federal Systems, LLC is looking for an Advanced Computer User Support Specialist in Huntsville, Alabama, to provide vital IT support for U.S. Space Command at Redstone Arsenal. As part of a dedicated team, you'll deliver fast and effective technical support, resolving hardware, software, and network issues.

The ideal candidate has strong analytical and communication skills, with a background in computer system support, and is capable of hands-on troubleshooting. Excellent benefits include health insurance, flexible spending accounts, and a 401(k).