Onsite IT Support Technician - Healthcare (Entry Level)

MetroSys, Inc.; Ketchikan (AK); On-site; USD 40,000 - 55,000; Full time

Job summary

MetroSys, Inc. is looking for a motivated IT Support Technician I to deliver onsite IT support in Ketchikan's healthcare settings. This role involves helping end users with their workstations, printers, and IT systems.

The ideal candidate will have a high school diploma, technical training, and customer service skills. Responsibilities include troubleshooting Windows systems, documenting incidents, and traveling between facilities as needed.

Qualifications

• Strong customer service and communication skills.
• Ability to follow documented procedures and troubleshooting processes.
• Valid driver's license and reliable transportation for travel.

Responsibilities

• Provide onsite technical support for hospital and clinic personnel.
• Troubleshoot and resolve issues related to Windows systems and Microsoft Office.
• Document incidents and requests within the ticketing system.

Skills

Customer service skills

Troubleshooting

Windows 10 and 11 proficiency

Microsoft Office applications

Basic networking knowledge

Education

High school diploma or equivalent

CompTIA A+ certification

Tools

Ticketing systems (ServiceNow, Jira, etc.)

Job description

MetroSys, Inc. is looking for a motivated IT Support Technician I to deliver onsite IT support in Ketchikan's healthcare settings. This role involves helping end users with their workstations, printers, and IT systems.

The ideal candidate will have a high school diploma, technical training, and customer service skills. Responsibilities include troubleshooting Windows systems, documenting incidents, and traveling between facilities as needed.