Onsite IT Support Technician | End-User & Workspace Tech

Worley Group, Inc; Anchorage (AK); On-site; USD 52,000 - 72,000; Full time

Job summary

Worley Group, Inc in Anchorage, Alaska seeks a Desktop Support Technician to deliver hands-on end-user support for desktops, laptops, peripherals and conference room tech. You will handle onboarding, workstation setup, user moves and day-to-day break/fix activities, ensuring timely updates and proper documentation in our ITSM processes.

You will collaborate with Digital Operations and global IT teams, provide smart hands for local infrastructure tasks, and contribute to improving service

Qualifications

• Experience in deskside, desktop, field, or end user support within a business environment.
• Strong hands on troubleshooting skills across Windows endpoints, standard business applications, peripherals and user access issues.
• Experience providing in person support to end users, including onboarding, break/fix, and workplace technology support.
• Familiarity with IT Service Management tools such as ServiceNow.
• Ability to work independently with limited supervision and manage multiple priorities.
• Strong communication skills and a customer focused approach to support delivery.

Responsibilities

• Provide in person support for desktops, laptops, monitors, peripherals, printers and mobile devices.
• Troubleshoot and resolve hardware, software, device and access related issues for local users.
• Support new hire onboarding, workstation setup, user moves, and day to day break/fix activities.
• Deliver timely user updates and ensure support activities are properly documented and managed through our approved ITSM processes.
• Support conference room and collaboration technology, including basic meeting room troubleshooting and readiness checks.
• Assist with workstation setup, hot desk support, office moves, and shared workspace readiness.
• Provide local smart hands assistance for infrastructure, network, telecom or vendor led onsite activities as required.
• Coordinate with regional and global support teams to ensure smooth handling of issues requiring escalation.
• Maintain awareness of local inventory, device readiness, and support requirements for site.

Skills

End user support

Windows troubleshooting

Onboarding & workstation setup

Customer-focused support

Strong communication

Ability to work independently

Tools

ServiceNow

Job description

Worley Group, Inc in Anchorage, Alaska seeks a Desktop Support Technician to deliver hands-on end-user support for desktops, laptops, peripherals and conference room tech. You will handle onboarding, workstation setup, user moves and day-to-day break/fix activities, ensuring timely updates and proper documentation in our ITSM processes.

You will collaborate with Digital Operations and global IT teams, provide smart hands for local infrastructure tasks, and contribute to improving service