Onsite IT Support Technician - End-User & AV

constantcontact; Waltham, Boston (MA, MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Constant Contact is seeking aDeskside Technician to join our IT End-User Support team at our Waltham, MA office. You will be the primary contact for end-user support, handling Tier 1/2 issues, AV/streaming during All-Hands, and both on-site and remote assistance to employees.

The role requires 2+ years in deskside support, an Associate's degree in a related field, and hands-on PC/Mac troubleshooting with endpoint management tools. Occasional Boston office support may occur.

Qualifications

• 2+ years of deskside or end-user support in a corporate setting.
• Associate's degree in Computer Science, Information Technology, or related field, or equivalent experience.
• Hands-on experience with PC and Mac configuration and troubleshooting; knowledge of endpoint management.

Responsibilities

• Serve as primary contact for end-user support, delivering timely solutions.
• Manage Tier 1/2 issues with root-cause analysis to minimize escalations.
• Coordinate AV/streaming setup for All-Hands and events; provide on-site and remote support.
• Maintain and document knowledge base for troubleshooting and processes.

Skills

End-user support

PC/Mac support

MDM/Endpoint

Google Workspace

Active Directory

Customer focus

Time management

Education

Associate's degree in CS/IT

Tools

Intune

Jamf

ServiceNow

Jira Service Management

Job description

Constant Contact is seeking aDeskside Technician to join our IT End-User Support team at our Waltham, MA office. You will be the primary contact for end-user support, handling Tier 1/2 issues, AV/streaming during All-Hands, and both on-site and remote assistance to employees.

The role requires 2+ years in deskside support, an Associate's degree in a related field, and hands-on PC/Mac troubleshooting with endpoint management tools. Occasional Boston office support may occur.