Onsite IT Support Technician — Campus Tech & Training

AVI-SPL, Inc.; Boston (MA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Professional development opportunities

Dynamic company culture

Job summary

AVI-SPL on campus provides in-person IT support to faculty, staff, and students, delivering a world-class customer service experience. The technician collaborates with management, global helpdesk, and SIG teams to diagnose issues quickly and explain solutions in accessible terms.

Primary duties include hands-on support, documentation, and knowledge sharing while maintaining strong communication and adaptability in a fast-paced university environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience.
• 1+ years of experience in technical support or related roles.
• Experience supporting multiple operating systems (Windows, macOS, mobile OS).
• Experience documenting technical solutions and updating knowledge bases.

Responsibilities

• Provide face-to-face on-campus IT support for faculty, staff, and students.
• Troubleshoot hardware, software, connectivity, and account access issues.
• Perform device diagnostics, maintenance, and repairs for university-owned equipment.
• Assist with setup and configuration of devices, applications, and university systems.

Skills

Customer service

Communication

Problem solving

Documentation

Face-to-face support

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Microsoft 365 (Teams, SharePoint, OneDrive)

Job description

AVI-SPL on campus provides in-person IT support to faculty, staff, and students, delivering a world-class customer service experience. The technician collaborates with management, global helpdesk, and SIG teams to diagnose issues quickly and explain solutions in accessible terms.

Primary duties include hands-on support, documentation, and knowledge sharing while maintaining strong communication and adaptability in a fast-paced university environment.