Onsite IT Support Technician — Aviation & UAS

Boeing; Bingen (WA); On-site; USD 34,000 - 44,000; Full time

Job summary

Boeing's Insitu unit in Bingen, WA seeks a Level 2 Support Technician for a 12-month onsite contract. You will troubleshoot, repair, and document IT issues, supporting end users and coordinating with higher-level teams.

Experience with Windows, networks, and ticketing systems, plus strong customer service and communication skills, are essential for delivering reliable technical support in a fast-paced aviation environment.

Qualifications

• Associate degree in a relevant discipline and at least 1 year of professional IT experience.
• Strong customer service focus and reliable work ethic.
• Excellent organizational and time management skills, with high attention to detail.
• Clear verbal and written communication, with strong interpersonal and collaborative abilities.
• Broad understanding of computers, networks, and software troubleshooting.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability and willingness to quickly learn new technology and software.

Responsibilities

• Respond promptly to IT service requests, providing technical support in line with company guidelines.
• Troubleshoot hardware, software, and network issues, delivering effective fixes and workarounds.
• Escalate and coordinate complex technical issues to higher-level support teams or subject matter experts.
• Document the resolution process for all help desk requests, maintaining accurate records from initial report to final solution.
• Install, configure, repair, and replace computers, peripherals, and software.
• Assist users in understanding system operations and resolving common technical concerns.
• Support meetings by assisting with audiovisual (AV) setup as required.
• Facilitate basic IT training for new employees, including workstation and account setup.

Skills

Customer service

Technical support

Troubleshooting

Documentation

Communication

Education

Associate degree in a relevant discipline

Tools

Ticketing systems

Job description

Boeing's Insitu unit in Bingen, WA seeks a Level 2 Support Technician for a 12-month onsite contract. You will troubleshoot, repair, and document IT issues, supporting end users and coordinating with higher-level teams.

Experience with Windows, networks, and ticketing systems, plus strong customer service and communication skills, are essential for delivering reliable technical support in a fast-paced aviation environment.