Onsite IT Support Tech – Windows/Mac, Imaging & VPN

DXC Technology; Isabela (PR); On-site; USD 38,000 - 52,000; Full time

Job summary

DXC Technology is seeking an IT Support Specialist to join our on-site team in Aguadilla, PR. You will perform end-user support, hardware/software installation, imaging, and asset management to keep corporate desktops, laptops, and mobile devices operating efficiently.

You will troubleshoot Windows and Mac environments, manage Active Directory, VPN connectivity, and software deployments, while communicating clearly in English.

Qualifications

• 3+ years of relevant work experience.
• Experience with ticket and asset management.
• Strong hardware/software installation, support and troubleshooting.
• Windows XP/10/11 experience.
• Mac OS and iOS support.
• Active Directory familiarity and VPN support.
• Imaging PCs/notebooks via SCCM or standalone.
• On-site field support and inventory management.
• Ability to lift up to 40 lbs and move equipment.

Responsibilities

• Participates as a member of an IT technical team and supports end-user or enterprise services.
• Operates and administers infrastructure and software platforms within moderate complexity.
• Resolves issues and escalates where appropriate, documenting resolutions.
• Provides on-site field support to customers and suppliers for installation and repair.
• Troubleshoots hardware and software issues across Windows and Office suite.
• Manages patches, software deployments, and group policies.
• Builds/reimages corporate PCs including upgrades as needed.
• Troubleshoots LAN/WAN issues and VPN connectivity.
• Performs IMACD activities within SLAs and communicates clearly in English.
• Maintains asset management records and participates in shipping/receiving logistics.

Skills

Ticket management

Asset management

Hardware troubleshooting

Software installation

Windows 10/11

Mac OS support

VPN connectivity

Active Directory

Imaging (SCCM)

Remote support

Networking basics

English communication

Tools

SCCM

Imaging

Remote installation

Job description

DXC Technology is seeking an IT Support Specialist to join our on-site team in Aguadilla, PR. You will perform end-user support, hardware/software installation, imaging, and asset management to keep corporate desktops, laptops, and mobile devices operating efficiently.

You will troubleshoot Windows and Mac environments, manage Active Directory, VPN connectivity, and software deployments, while communicating clearly in English.