Onsite IT Support Specialist - User-First Tech Help

Olo; New York (NY); On-site; USD 62,500 - 85,500; Full time

Benefits offered by this job

20 days of paid time off

Health, dental, and vision coverage

401k match

Remote-office stipend

Generous parental leave plan

Job summary

Olo is seeking an IT Support Specialist to join our Corporate IT team in New York City. In this role, you will provide technical assistance and support to end-users, addressing hardware and software issues. We are looking for a candidate with at least 1 year of experience in IT support, strong troubleshooting skills, and the ability to effectively communicate with both technical and non-technical users.

This position offers a hybrid work environment with competitive benefits such as 20 days of paid time off, health coverage, and a 401k match.

Qualifications

• 1+ years of experience in IT support or help desk environment.
• Familiarity with networking concepts (TCP/IP).
• Basic understanding of Windows and macOS operating systems.

Responsibilities

• Respond to and resolve technical support requests.
• Provide technical support for hardware and software issues.
• Document issues and resolutions in the ticketing system.

Skills

Technical support experience

Customer service orientation

Basic understanding of IT systems

Troubleshooting skills

Communication skills

Problem-solving skills

Tools

Microsoft Office

Google Workspace

Job description

Olo is seeking an IT Support Specialist to join our Corporate IT team in New York City. In this role, you will provide technical assistance and support to end-users, addressing hardware and software issues. We are looking for a candidate with at least 1 year of experience in IT support, strong troubleshooting skills, and the ability to effectively communicate with both technical and non-technical users.

This position offers a hybrid work environment with competitive benefits such as 20 days of paid time off, health coverage, and a 401k match.