Onsite IT Support Specialist I – First‑Line Tech Help

Triple Crown

San Jose (CA)

On-site

USD 52,000 - 76,000

Full time

14 days+

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Job summary

Triple Crown is a nationwide technology and engineering firm delivering top-tier engineering talent to innovative companies. The IT Support Specialist I provides first-level technical support to employees, ensuring timely resolution of issues and delivering exceptional customer service.

Reporting to the IT Lead, this onsite role supports end-user hardware, software, mobile devices, and enterprise apps, escalating complex issues to senior staff and helping maintain reliable technology for

Qualifications

Associate degree in information technology, CS, or related field preferred.
0–2 years of IT help desk or desktop support experience.
Experience with Windows 10/11 and Microsoft 365.
Familiarity with Active Directory and Entra ID.
Experience with IT ticketing systems (Spiceworks, Jira Service Management, Freshservice).
Basic networking knowledge (Wi-Fi, TCP/IP, VPN, printers).
Strong problem-solving and customer service skills.

Responsibilities

Provide first-line IT support to employees via ticketing, email, phone, and in-person.
Troubleshoot hardware, software, printer, mobile device, and network issues.
Image and deploy laptops and peripherals; set up new workstations.
Assist with Microsoft 365 administration and account provisioning.
Escalate complex issues to senior staff and document steps.
Maintain inventory records of hardware and software.
Support office tech setups and audiovisual systems.
Participate in after-hours deployments when needed.