Onsite IT Support Specialist – Frontline MSP

PeopleSharp; Trappe (Montgomery County); On-site; USD 56,250 - 68,750; Full time

Benefits offered by this job

Competitive salary with bonus potential

15 PTO days

Health, dental, and vision insurance

Retirement plan with company match

Certification testing support

Job summary

PeopleSharp in Trappe, PA is seeking an IT Support Administrator to join their growing team. In this role, you will be the first point of contact for technical support, addressing requests from customers effectively. A strong background in troubleshooting, along with experience in Active Directory and Microsoft 365 management, is essential.

The position offers a competitive salary of $62,500/year and numerous benefits including paid time off, health insurance, and certification support. Join a vibrant culture that values team collaboration and continuous learning.

Qualifications

• Minimum of 2 years in an IT Consulting position or at an MSP.
• Experience managing user accounts and solving technical issues.
• Ability to document issues and solutions clearly.

Responsibilities

• Provide professional Level 1 and 2 technical support.
• Ensure customer SLAs are met.
• Document work performed and time tracking.
• Give feedback for service delivery improvement.
• Participate in on-call rotation for emergencies.

Skills

Desktop computer troubleshooting

Active Directory

Microsoft 365 user management

Workstation administration

Mobile device management

Basic networking

Time management

Tools

ConnectWise PSA

Job description

PeopleSharp in Trappe, PA is seeking an IT Support Administrator to join their growing team. In this role, you will be the first point of contact for technical support, addressing requests from customers effectively. A strong background in troubleshooting, along with experience in Active Directory and Microsoft 365 management, is essential.

The position offers a competitive salary of $62,500/year and numerous benefits including paid time off, health insurance, and certification support. Join a vibrant culture that values team collaboration and continuous learning.