Onsite IT Support Specialist - Desktop & Peripherals

CVS Health; Flower Mound (TX); On-site; USD 29,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Onsite work only

Job summary

CVS Health in Flower Mound, TX is seeking an IT Customer Service Analyst to provide onsite desktop support for employees. The role focuses on resolving hardware, software, and system issues, with SLA-focused service delivery and collaboration across technical teams.

This position is 100% onsite, with potential travel up to 25% and after-hours/on-call support as required. Schedule is Monday–Friday, 8:00 AM–5:00 PM CST following training.

Qualifications

• Minimum 3 years of IT experience in desktop or technical support.
• At least 1 year of hands-on experience supporting Microsoft Windows environments.
• At least 1 year of experience providing remote desktop support with listed tools.
• At least 1 year of experience supporting and troubleshooting printers (e.g., Zebra, Ricoh, HP, Canon, Lexmark).
• Experience troubleshooting hardware, software, and operating systems.
• Ability to lift/move equipment up to 50 pounds.
• Onsite 100% work location; travel up to 25% as needed.

Responsibilities

• Provide onsite and remote desktop support for hardware, software, peripheral devices, and end-user technologies.
• Troubleshoot and resolve technical issues; perform root cause analysis and preventive actions.
• Install, configure, maintain, and support desktop equipment and related technologies; monitor and perform preventative maintenance.
• Manage service requests and incidents within SLAs; escalate as needed.
• Create and maintain technical documentation and knowledge base articles.
• Support multiple locations, including remote/satellite sites.
• Serve as SME for designated technologies and business functions.
• Participate in projects, upgrades, and change management initiatives.

Skills

Desktop support

Windows

Remote desktop

Printer troubleshooting

Customer service

Travel readiness

Independent worker

Education

Bachelor's degree in Computer Science/Engineering

Tools

Splunk

Splashtop

GoTo Assist

Remote Desktop

Job description

CVS Health in Flower Mound, TX is seeking an IT Customer Service Analyst to provide onsite desktop support for employees. The role focuses on resolving hardware, software, and system issues, with SLA-focused service delivery and collaboration across technical teams.

This position is 100% onsite, with potential travel up to 25% and after-hours/on-call support as required. Schedule is Monday–Friday, 8:00 AM–5:00 PM CST following training.